Experience

College Foundation, Inc.

• Raleigh, North Carolina, United States

• Collections Specialist

  • Jul 2017 - Present

  Manage past due accounts in every aspect. Assist borrowers to bring accounts to current status. Manage past due accounts in every aspect. Assist borrowers to bring accounts to current status.



Criminal Records Check

• Raleigh-Durham, North Carolina Area

• Verification Specialist

  • Jun 2016 - Apr 2017

  Performed asset verification activities via phone and internet; maintained clear and updates account documentation on asset and demographic for insurance case managers; utilized multiple internet avenues to locate information Performed asset verification activities via phone and internet; maintained clear and updates account documentation on asset and demographic for insurance case managers; utilized multiple internet avenues to locate information



Care Services, LLC

• Raleigh, NC

• Fullfillment Processor/Customer Service Representative

  • Sep 2015 - Jan 2017

  Triage incoming calls to pharmacy inbound call center Entered new medication orders into PRX and frameworks Verified patient and insurance information Administrative support to In-House Pharmacists Triage incoming calls to pharmacy inbound call center Entered new medication orders into PRX and frameworks Verified patient and insurance information Administrative support to In-House Pharmacists



QBE Insurance

• Morrisville, NC

• Customer Service Representative

  • Feb 2013 - Mar 2015

  Processed payments for escrow accounts Verified mortgage insurance policy information Provided escrow account information to client and borrower via MSP system Assisted with inbound new hires bootcamp Processed payments for escrow accounts Verified mortgage insurance policy information Provided escrow account information to client and borrower via MSP system Assisted with inbound new hires bootcamp



TRident Marketing

• Morrisville, NC

• Sales Customer Service Representative

  • Jun 2012 - Jan 2013

  Inbound sales representative for DirecTV Verified credit status for new potential customers Processed payments to new accounts Inbound sales representative for DirecTV Verified credit status for new potential customers Processed payments to new accounts



TECH TEAM SOLUTIONS LIMITED

• Raleigh, NC

• Customer Service Sales Representative

  • May 2011 - May 2012

  Verified Medicare Insurance Benefits Enrolled new customers Provided technical support for Senior support Verified Medicare Insurance Benefits Enrolled new customers Provided technical support for Senior support