Experience

Valeo Snackfoods

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Production shift manager

  • Jun 2019 - Present

  Manage a shift of 50 plus operatives to ensure plans achieved. Manage teams individual attendance and performance, implementing disciplinary action where necessary.Look to reduce waste and improve efficiencies on the production lines. Manage a shift of 50 plus operatives to ensure plans achieved. Manage teams individual attendance and performance, implementing disciplinary action where necessary.Look to reduce waste and improve efficiencies on the production lines.



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• intermarkwt logistics assistant

  • Mar 2019 - May 2019

  Processed invoices, managed the communication with the hauliers and warehouses to ensure product was collected when it as supposed and if not a plan put in place.Sent daily reports to the supply chain showing and amendments to collection dates. Processed invoices, managed the communication with the hauliers and warehouses to ensure product was collected when it as supposed and if not a plan put in place.Sent daily reports to the supply chain showing and amendments to collection dates.



beehealth ltd

• Production Manager

  • Jan 2018 - Feb 2019

  Managing a team of 17 operatives across a variety of rolesEnsure production and packing plans are met , liasing with other areas of the business dailyManaging attendance, performance and behaviors in consultation with HR.Provide support to the team so they can carry out their roles effectivelyDeliver training requirements Carry out Continuous improvement reviews and implementation across the area Managing a team of 17 operatives across a variety of rolesEnsure production and packing plans are met , liasing with other areas of the business dailyManaging attendance, performance and behaviors in consultation with HR.Provide support to the team so they can carry out their roles effectivelyDeliver training requirements Carry out Continuous improvement reviews and implementation across the area



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Home Delivery Team Manager

  • Oct 2017 - Dec 2017

  Managing a team of 26 Shopping Pickers and 15 Delivery DriversMonitor customer orders and ensure the correct products are delivered in the alloted time.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that customer expectations are metLiase with customers and Customer Services regarding queries or complaints.On the job observations to provide support and direction Managing a team of 26 Shopping Pickers and 15 Delivery DriversMonitor customer orders and ensure the correct products are delivered in the alloted time.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that customer expectations are metLiase with customers and Customer Services regarding queries or complaints.On the job observations to provide support and direction



CPP HOLDINGS LIMITED

• Root Cause Analyst

  • Jun 2017 - Sep 2017

  Analyse complaint data to identify trends, conduct root causeAnalyze incident volumes and trends to identify process or technological improvements that will reduce incident volumes and improve customer outcomesMake recommendations to improve overall customer experience and reduce customer dissatisfactionDevelop good working relationships across the business with key stakeholders

• Claims Team Manager

  • Feb 2014 - May 2017

  Managing a team of 14 Customer Service Executives in a call center servicing Mobile Phone insurance and processing claims.Carrying out 1 to 1’s, and annual reviews of my team to ensure that team and individual targets are met.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that targets are met at all timesAnswering queries from the team so that they can carry out their roles effectively.Liasing with customers regarding queries or complaints.Ongoing quality assessment of teams interaction with customers through call monitoring and coachingService level management daily to ensure a world class customer journey

• Interim Operations Project Assistant

  • Oct 2013 - Feb 2014

  Writing Operations Process & Procedures document for Scheme of ArrangementCompleting work instructions for the training departmentReviewing customer communication touch points, identifying risks and improvements

• Customer Support Manager

  • Apr 2011 - Oct 2013

  Managing a team of 12 Customer Service Executives in a call centre servicing insurance elements of Bank Package Accounts for Santander, RBS /Natwest and Barclays Premier.Carrying out 1 to 1’s, and annual reviews of my team to ensure that team and individual targets are met.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that targets are met at all timesAnswering queries from the team so that they can carry out their roles effectively.Liasing with customers regarding queries or complaints.Ongoing quality assessment of teams interaction with customers through call monitoring and coachingService level management daily to ensure a world class customer journey

• Senior Customer Service Team Mnager

  • Feb 2010 - Apr 2011

  Managing 3 Team Managers and up to 30 Customer Service Executives in a call center servicing insurance elements of Bank Package Accounts for Santander, RBS /Natwest and Barclays Premier.Carrying out 1 to 1’s, and annual reviews of my team to ensure that team and individual targets are met.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that targets are met at all timesAnswering queries from the team so that they can carry out their roles effectively.Liasing with customers regarding queries or complaints.Ongoing quality assessment of teams interaction with customers through call monitoring and coachingRelationship management with business partners Service level management daily to ensure a world class customer journey

• Customer Service Team Manger

  • Mar 2008 - Feb 2011

  Managing a team of 12 Customer Service Executives in a call centre servicing insurance elements of Bank Package Accounts for Santander, RBS /Natwest and Barclays Premier.Carrying out 1 to 1’s, and annual reviews of my team to ensure that team and individual targets are met.Managing attendance, performance and behaviors in consultation with HR.Acting as team motivator so that targets are met at all timesAnswering queries from the team so that they can carry out their roles effectively.Liasing with customers regarding queries or complaints.Ongoing quality assessment of teams interaction with customers through call monitoring and coachingRelationship management with business partners Service level management daily to ensure a world class customer journey



JMP PACKAGING PRIVATE LIMITED

• India
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Planning & Logistics Assistant

  • Feb 2007 - Feb 2008

  Ensuring best price is negotiated with Suppliers.Responsible for placing customers’ orders on the system.Managing deliveries to tight deadlines involving organizing of sea and air freight.Invoicing customers for their products, calculating and informing customers of any extra costs incurred.Stock management Ensuring best price is negotiated with Suppliers.Responsible for placing customers’ orders on the system.Managing deliveries to tight deadlines involving organizing of sea and air freight.Invoicing customers for their products, calculating and informing customers of any extra costs incurred.Stock management



Cadbury Trebor Bassett

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Production Shift Manager

  • Nov 1990 - Dec 2006

  Set up a new System called OEE - involving training to all staff, inputting data from sales forecasts for the following 13 rolling periods. Allocating staff to ensure weekly production plans are feasible.Set up morning meetings, taking minutes and ensuring relevant managers are allocated relevant tasks.Overall responsibility of factory targets across 3 shift system ensuring weekly tonnages are met.Ensuring Health and Safety procedures are fully carried out by all staff.Monitoring effluent results from Laboratory and where necessary reducing effluent loads.Monitoring absence and where necessary issuing disciplinary action.Continual assessment of procedures and developing new working practices to ensure maximum productivity and profitability.