Experience

The Baker Company

• United States
• Biotechnology Research
• 1 - 100 Employee

• Quality Assurance Manager

  • Nov 2022 - Present

• Senior Quality System Coordinator

  • Jan 2021 - Nov 2022

  Responsible for cross-functional interactions to evaluate systems current state and to review and advise on improvements. Serve as system administrator of quality escapes, nonconformance, corrective actions, deviations, change control. Facilitate internal audit program which includes internal auditor training.

• Quality Assurance Analyst

  • Jul 2018 - Jan 2021

  Sanford, Maine

• Customer Service Supervisor

  • Dec 2012 - Jul 2018

  Responsible for working with internal and external customers, maintaining company procedures and policies, assist in establishing new policies and procedures in customer service and supervise the front-line customer service representatives.

• Customer Service Representative

  • Apr 2008 - Dec 2012

  Responsible for acting as a liason between customers, sales representatives, product certifiers, engineering, manufacturing, traffic and finance. Also responsible for processing quotes, sales orders, warranties and answering incoming inquiries regarding parts, lead times, and general questions.



Marion Heath Greeting Cards

• Key Account Manager

  • Jul 2007 - Jan 2008

  Sanford, Maine Responsible for managing greeting card departments in existing chain stores as well as playing an integral role in managing roll outs of new stores. Key accounts include chain stores with 10 or more locations. Maintaining customer relations, product mix and seasonal sell through were highly visible tasks to ensure customer satisfaction and maximizing greeting card space and sales.



Renaissance Greeting Cards

• Account Manager

  • Sep 2004 - Jul 2007

  Sanford, ME



Volk Packaging Corporation

• Accounts Payable

  • 1998 - 2004