Experience

TDLC

• 1 - 100 Employee

• Customer Service Representative

  • Nov 2022 - Present

  Sony Dadc was purchased by new owner Sony Dadc was purchased by new owner



Sony DADC

• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Jul 2010 - Present

  Working in customer service dealing with multiple clients at the same time ensuring time management is followed. Answering calls and emails from Client and Customers in an appropriate time within KPI that are set out by Sony. Tracking deliveries to ensure orders are delivered in a timely manor, while liaising with the courier companies. Keying orders and returns, issuing credit and debit notes to customers of our clients. Creating inbound purchase orders. Communicating with warehouse to ensure there is no orders or returns with issues and endeavoring to find the best path to resolve the issue. Communicating between clients and warehouse to ensure stock is receipted in a prompt manor. Training of all new staff. Show less



Multi Media Logisitcs

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2007 - Jun 2010

  Worked closely with Sony Pictures and Universal Pictures. Answering calls and emails in an appropriate time within KPI that are set out by Sony Pictures. Responsible for delivery folder and delivery issues. Responsible for keying new returns for the warehouse to clear out Problem pallets. Keying returns and orders that come through over the phone and via fax Investigate orders with the warehouse and management Liaison with credit to get amount outstanding for customer monthly accounts Worked with Global Shop Direct general customer service advancing to Team Supervisor Answering high qty calls Responsible for Customer Service and administration of strategic accounts Creating daily rosters, approving leave Delegate and Nomination of duties and tasks to each team member on a daily basis, setting individual goals and targets Liaison with Consumer Affairs, Fair Trading regarding resolution of consumer enquiries Liaison with Dunn and Bradstreet Collection agency regarding the resolution of consumer accounts Working on and completing return Projects with PLA/MML Working on stock take issues to get the balance between PLA/MML Ensured all customer service operations run on time daily Highest standards of internal and external customer satisfaction Knowledge of all new products, sales and marketing plans Liaising with the Manager of HR in the recruitment selection and counseling of the department personal Communicating specific and strategic KPI’s, recommend training to management and provide on the job coaching and feedback to operatives as required Involvement in developing and implementing policies and procedures Ensuring all customer, client and company delivery requirements have been met within timely manner Analyzing performance, highlighting problem areas and identifying improvement actions Ensuring all customer escalations are resolved within 24 hours Managing staff performance Support and motivate team Weekly reporting to Manager Training of all new staff Show less



Landmark Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Warehouse Employee

  • May 2007 - Nov 2007

  Picking and pabking orders at several locations in Western Sydney including data entry Picking and pabking orders at several locations in Western Sydney including data entry



Charttopper CD and Video

• Retail Salesperson

  • Nov 2002 - May 2007

  Opening and closing store. Floating the till. Receiving orders. Ticketmaster 7 ticket sales. Opening and closing store. Floating the till. Receiving orders. Ticketmaster 7 ticket sales.