Experience

Upper Bay Counseling & Support

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified (ACT Team) Peer

  • Dec 2022 - Present

  Community Services Community Services


Cecil County Health Department
• United States
• Government Administration
• 1 - 100 Employee
• Certified Peer Recovery Specialist & Registered Peer Supervisor

  • Dec 2019 - Apr 2023


Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance Business Consultant

  • Aug 2017 - Apr 2023

  Freelancer practiced with the following : data entry, advertising, writing, proofreading/editing, marketing, virtual assistant, customer service, and website posting. 💻 Available for new projects. Freelancer practiced with the following : data entry, advertising, writing, proofreading/editing, marketing, virtual assistant, customer service, and website posting. 💻 Available for new projects.



Brookhart's Auto Transport & Towing

• Office Manager

  • Jul 2013 - Jul 2017

  Accounts payable/receivable, telephone coverage including dispatching and scheduling (Regular, Medium, and Heavy duty towing/services, and fleet repair in mechanic's shop). Job quote tracking of anticipated jobs to ensure response/completion within acceptable timeframes. Invoices/billing statement preparation, reconciling payable/receivable credit card transactions, reconciling banking accounts (checking, savings, and loan and/or lines of credit), preparing/competing & tracking bank deposits as needed. Customer service (via multiple methods) including research/resolve customer inquiries/complaints. Maintain owner’s calendar and company schedule, ensure general office organization with self-monitored goals. Bi-weekly payroll of salaried, hourly, and commission employees. Ensure company within acceptable compliance range regarding payroll and human resource guidelines for local, state, and federal entities. In addition, the office manager works directly with the company CPA to ensure quarterly business specific taxes are filed and paid as necessary. Track and maintain insurance coverages, including worker's compensation, auditing to ensure within compliance. Other duties relevant to growing a successful, well managed business.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative, B2B

  • 2011 - 2012

  Recieved in-bound calls for small business credit card customers. Calls primarily dealt with assisting accounting representatives from small businesses regarding finance charges and other fees, billing disputes, statement explanations and others mainstream account maintenance such as contact information updates, and points/reward program explanations, as well as adding other finnancial products to the company portfolio, such as checking and/or savings accounts, etc. Based on performance and ability, was chosen for a specialized taskforce to assist, when necessary, to reduce high call volume by quickly and competently resolving complex issues for large business in-bound calls.



NBRS Financial Bank

• Banking
• 1 - 100 Employee

• Mortgage Processor/ Administrative Assistant

  • 2006 - 2008

  Supported Vice President of Mortgage Division with all administrative functions. Entered business at division inception and organized start-up process, obtained necessary licenses, as well as all support products needed, including Calex Software. Developed relationships with secondary lenders in preparation of product utilization. Demonstrated superior organizational and multitasking skills with essential clerical functions including, but not limited to: client correspondence, operating multi-media and Microsoft applications, telephone coverage, marketing duties, scheduling, travel arrangements, supply requisition, organization, budgeting, department monthly and year-end reporting, executive expense reporting, etc. Processed mortgage loan applications beginning with the opening of application through the attendance of client settlements. Bundled and sold loans on the secondary market through relationships cultivated with secondary lenders. Collected on past due accounts of in-house products through multi-media applications on an as needed basis.



RE\MAX Cheasapeale

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Assistant

  • 2004 - 2006

  Initiated/assisted with the relocation of a ten-person sales team to new agency upon purchase. Assisted owner with obtaining proper business licenses as well as transferring real estate licensing of entire sales team. Coordinated opening of business and franchise purchase. Supported sales team by performing all administrative functions and creating direct mail marketing pieces as well as print advertising utilizing Microsoft applications such as Publisher and PowerPoint. Scheduled appointments, showed properties, attend settlements, provided phone coverage, arranged business travel, ordered/organized supplies. Performed company/team file maintenance, developed/created company and team forms. Tracked sales, team budgets, and invoices, utilizing Microsoft applications such as Excel and Access, as well as proprietary software and QuickBooks. Reviewed contracts and other business agreements for accuracy according to county, state, and federal regulations. Reviewed contract timeframes to ensure each part of all transactions was met though initial signing to settlement. Developed and implemented post-settlement plan to encourage repeat business.