Experience

Dallas Zoo

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Education Operations Manager

  • Nov 2018 - Present

  This position is responsible for working with the Director of Education and education staff to provide leadership and quality management for business operations, reservations and customer service in the Dallas Zoo Education Department. This position oversees all aspects of business administration related to the Education Department, including but not limited to: expense and revenue tracking, departmental budget drafting, program and event logistics, purchasing, departmental marketing/communications, reservations policies and procedures, and serving as a liaison between education and numerous departments throughout the Zoo. This position supervises the camp coordinator and manages the operations of seasonal camp days. The incumbent will serve as a role model, trainer, and supervisor for reservation specialists who see to the day-to-day functions of the education business office. Show less



IWG plc

• Switzerland
• Real Estate
• 700 & Above Employee

• Operations Coordinator

  • Aug 2016 - Nov 2018

  • Answered hotline calls from team members needing guidance in regards to operations procedures in the field • Investigated computer and billing issues remotely using Supportwork ticketing system • Collaborated with the North America Marketing team to track opening dates for centers and insure that marketing materials were sent out before centers opened • Uploaded vital construction documents to intranet site for new centers and renovations • Coordinated with vendors to set up recurring services for new centers • Maintained and updated internal databases and core system records. • Trained, mentored, and motivated new center team members • Conducted systems testing on new software integrations under the direction of the Executive Vice President of Operations • Conducted initial interviews and shortlisted candidates for positions in operations department Show less



IWG plc

• Switzerland
• Real Estate
• 700 & Above Employee

• Video Conference Billing Coordinator

  • Sep 2014 - Jun 2016

  • Streamlined and simplified process for billing video conferencingo Integration of process from three separate systems to one systemo Reduced time for billing of customers from 72 hours to 24 hours post conferenceo Increased revenue not being invoiced by field team members• Investigated and resolved billing problems for customers• Composed and edited training materials for new billing coordinators • Trained new billing coordinators on proprietary systems• Supervised other billing coordinators Show less

• Regional Database Administrator

  • Apr 2013 - Sep 2014

  • Set up new business centers in Regus systems and updated information as needed• Conducted Software quality assurance testing for new improvements to software before implementation• Reconciled issues with interface between our proprietary billing software and our Accounts Receivable software to insure that all customers invoices are accurate• Conducted WebEx training for new hires located in Manila, Philippines• Updated employee access and role functions within Regus billing systems Show less

• Corporate Billing Coordinator

  • Jun 2009 - Mar 2013

  • Assisted with general accounting functions; maintained journal entries and handled A/R• Investigated and resolved billing problems for corporate customers with agreement in multiple locations• Composed and edited training materials for new billing coordinators • Provided administrative support to upper management as needed • Trained and supervised new billing coordinators • Acted as Team Lead when supervisor was out of the office



Legal Network

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Quality Control Supervisor

  • Jul 2000 - Jun 2009

  • Created customized databases based on client requirements • Exported and formatted data files for delivery to clients • Responsible for insuring that all systems were backed up at the end of the day • Supervised team of 4 quality control team members as well as 30 coders • Scanned documents for optical character recognition processing • Prepared witness files as requested by clients • Maintained strict confidentiality in regards to case information • Evaluated employee performance and recommended plans for improvement or recommended dismissal of underperforming individuals Show less