Experience

Fresh To Order Restaurants and Catering

• United States
• Restaurants
• 1 - 100 Employee

• Director of Catering Sales and Operations

  • Jan 2018 - Present



MCINDY VENTURES, LLC dba McAlister's Deli SOUTHERN ROCK RESTAURANTS, LLC dba McAlister's Deli

• DIRECTOR OF CATERING SALES INDPLS

  • Jan 2008 - Present

  Cultivated and maintained client relationships through outstanding customer service Boosted catering sales to $4 mil from $1.5 mil Centralized and managed billing for clients requiring on-account status Implemented standards and procedures for catering practices in 18 locations. Consulted with clients for catering events 10-2000 attendees Developed/provided menus for clients to offer 1-stop shop, variety to accommodate multiple meeting days within same week. Initiated bonus plan for coordinator in each location as incentive to increase sales Developed strategies and plans to identify and exploit new business opportunities to achieve sales goals. Cited top 10 caterers in state of Indiana by the Indiana Business Journal Constructed/presented sales forecasts and analyses. Communicated consistently and proactively with team members via multiple media avenues Responsible for cost negotiations with customers to maintain/increase profit margins Show less



Jazzercise

• Wellness and Fitness Services
• 100 - 200 Employee

• FRANCHISE OWNER

  • Jan 1998 - Present

  Manage 19 weekly classes with a staff of 12 instructors and 10 class managers. Responsible for increasing sales while maintaining current customer base. Develop, build and maintain customer relations and satisfaction. Introduce new material every 10 weeks to keep program current. Development of new markets for a 150% increase in sales. Expand knowledge on current fitness industry standards. Implemented promotions and advertising for program awareness in local areas; Topics, High Flyer, Brochures. Responsible for all account receivables, account payables, filing Monthly Income Report for each facility, and payment of franchise fee. Developed monthly instructor schedule for each location. Issued 1099”s to contract instructors. Conducted monthly meetings for corporate updates and current promotions. Set cost structure to increase profit margins. Implemented procedures for new customers. Negotiated instructor and facility fees to reduce expenses. Monitored instructors and managers to ensure company standards/guidelines are being followed. Responsible for smooth running of day to day business activities. Show less



SHIRT SHED

• SALES/ACCT MGMT.

  • May 1980 - Dec 1998

  Directly responsible for all aspects of sales, as it relates to: customer service, account management, manufacturing, new product introduction, tactical planning, forecasting, pricing, contracts, delivery lead-time, and plant capacities. Developed private label programs for Mervyn’s which resulted in $2.5M in new business. Responsible for introduction of new product lines which resulted in $5.1M in sales, a 156% increase over previous year. Retailers included: Mervyn’s, JC Penney, K-Mart, Winn’s, Wiener’s and West Marine Stores. Established strong relationships with customers to ensure product and company confidence. Responsible for monthly/yearly forecast of goods. Approached and developed new customers. Adhered to domestic/overseas lead-times to meet on time delivery. Responsible for cost negotiations with customers to meet target profit margins. Demonstrated ability to create client loyalty above and beyond the sales relationship. Show less