Tammy Eck, PMP

Lead Program Manager at Professional Management Enterprises (PME)
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Contact Information
us****@****om
(386) 825-5501
Location
Hampstead, North Carolina, United States, US

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Paul DeMarsh

Tammy is an 'extreme' communicator who can interpret and level set between different groups and degrees of detail. Tammy covers project management tasks so well that she makes it look easy!

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Credentials

  • PMP
    Project Management Institute
    Dec, 2007
    - Sep, 2024
  • ITIL Foundation Level v3
    B2B Solutions

Experience

  • Professional Management Enterprises (PME)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Lead Program Manager
      • Mar 2021 - Present

      Consultant to the State of Tennessee Medicaid program with KPMG. Manage the overall program for the Identity Access Management transformation into the Cloud. Includes workstreams for User Experience Change and Design, Advisory for Best Practices, Role Based Access Control, and Design, Development, and Implementation of TennCare's new Launchpad portal - a one-stop-shop for users. Create and maintain the program work plan and dependencies between TennCare and two vendors. Determine process flows for teams to manage work in JIRA. Govern process for collection of deliverables, decisions made, scope changes, work plan changes, and approval artifacts. Show less

  • Icon Consulting Group
    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Management Lead
      • Jan 2020 - Mar 2021

      • Managed Claims Point-of-Sale (POS), Customer Service Center and Complaints / Grievances work streams, using both Agile and Waterfall methodologies, for implementation of California Medi-Cal Rx Medicaid Pharmacy Benefit Management System provided by Magellan Rx to support over 13.5 million lives. • Oversaw development of IVR, Portal Message and Chat Centers, After Call Surveys, Campaigns, Reporting, Sentiment Analysis, and Prior Authorization submissions. • Led the Assumption of Operations planning to include creation of Go-Live cut-over planning and Operational Readiness Review Checklists. Show less

  • MaconIT
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Project Management Consultant
      • Oct 2018 - Jan 2020

      • Managed implementation and integration of the Appeals and Pharmacy modules related to the replacement of the current Medicaid Systems for the State of Virginia. This is significant because Virginia is the first state to attempt this type of modular enterprise system integration (eight modules) with a centralized data repository. Utilized a combination of Agile and Waterfall methodologies. • Ensured certification with the Center of Medicare & Medicaid Services (CMS). • Certified as a Virginia Information Technologies Agency Project Manager. Facilitated client status meetings. • Directed requirements gathering sessions Show less

  • Magellan Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Director, Project Portfolio Office
      • Feb 2014 - Oct 2019

      • Directed all phases of programs from inception through completion, including marketing, sales activities, project management, and custom development to support Magellan’s Government Medicaid Pharmacy Benefit Management System implementations. • Managed a project portfolio of over 40 Active projects at one time. • Developed, documented, and implemented processes targeting ongoing project / program management enhancements while serving Magellan’s clients nationwide. • Cultivated and maintained a positive rapport with C-level executives, project teams and customers. • Coached and motivated more than 12 project managers / project coordinators to drive projects to a successful conclusion. • Authored responses to requests for proposal (RFP) and statement of work (SOW) documents to obtain new business for Magellan. • Led Operations for Magellan’s two largest client due to proven success record with their client base. • Oversaw CMS Certification for states of AR, CO, and VA. Show less

    • Senior Manager, Project Prioritization and Resource Allocation
      • Jul 2013 - Feb 2014

      • Created proof of concept for project prioritization and resource demand / capacity planning process to assist Magellan to better manage their project resources and ensure the highest priority projects were being worked which led to adoption of the process corporate-wide and the implementation of a COTS portfolio management tool.• Managed resource demand / capacity and project prioritization for the entire Magellan IT project portfolio measuring over $100 million.

    • IT Senior Consultant, IT Strategy and Innovation
      • Apr 2012 - Dec 2012

      • Managed several large, complex projects in support of Owens and Minor, a supply-chain vendor including HR system. • Led requirements sessions. • Managed status reporting for Class-C executives. • Managed several large, complex projects in support of Owens and Minor, a supply-chain vendor including HR system. • Led requirements sessions. • Managed status reporting for Class-C executives.

  • Allianz Global Assistance
    • Insurance
    • Director, Development and Quality Assurance, eSSC
      • Apr 2010 - Apr 2012

      • Consolidated IT offices providing eCommerce IT services in Paris, France, Richmond, Virginia, and Bangkok, Thailand into one eCommerce Shared Service Center, helping to gain efficiencies and provide cost savings of several millions of dollars. • Implemented a Service Catalog so that Allianz could standardize their services and achieve cost-savings. • Facilitated the introduction of the Kanban process to prioritize the business portfolio and manage client expectations. • Led and directed 14 resources. Show less

Education

  • James Madison University - College of Business
    Bachelor of Business Administration (B.B.A.), Management Information Systems and Services
  • North Stafford High School

Community

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