Experience

Newburyport Bank

• United States
• Banking
• 100 - 200 Employee

• Sales and Service Manager

  • Sep 2022 - Present

  Salisbury, Massachusetts, United States



Brookline Bank

• United States
• Banking
• 200 - 300 Employee

• Branch Manager/Officer

  • May 2021 - Sep 2022

  Danvers, Massachusetts, United States • Supervises and motivates employees to ensure professional and efficient/effective operation of the branch • Identify and participate in community projects and/or community organizations. Takes an active leadership role in these organizations and sets the example for staff with community involvement and volunteerism • Promote the bank’s services and look for opportunities to expand customer relationships, and work closely with branch staff to coach to the same business development… Show more • Supervises and motivates employees to ensure professional and efficient/effective operation of the branch • Identify and participate in community projects and/or community organizations. Takes an active leadership role in these organizations and sets the example for staff with community involvement and volunteerism • Promote the bank’s services and look for opportunities to expand customer relationships, and work closely with branch staff to coach to the same business development focus • Follow bank policies and procedures regarding account sales, branch operations, security, and compliance procedures consistently and achieved excellent audit results • Develops new customer relationship with cold calling efforts • Identified and targeted new business opportunities in the community and conduct outside business calls • Strong knowledge of products and services resulting in achievement of branch sales goals

• Assistant Branch Manager NMLS #984954

  • Jan 2017 - Sep 2022

  Danvers, MA Support the Branch Manager in daily operational oversight, growing branch deposits, and creating a positive work environment. Coordinates sales strategies with Branch Manager; assists in conducting branch sales meetings and possess an in-depth knowledge of retail and business products and services. Supervises, coaches and develops a team of Tellers and Teller Manager regarding policies and procedures, products, and sales. Assists the branch staff in attaining all sales referral… Show more Support the Branch Manager in daily operational oversight, growing branch deposits, and creating a positive work environment. Coordinates sales strategies with Branch Manager; assists in conducting branch sales meetings and possess an in-depth knowledge of retail and business products and services. Supervises, coaches and develops a team of Tellers and Teller Manager regarding policies and procedures, products, and sales. Assists the branch staff in attaining all sales referral goals, as well as daily operational objectives including, ATM balancing, night deposits, shipping and ordering branch cash. Generate, maintains and services profitable relationships with retail customers. Opens new accounts, and assists with customer questions and concerns. In the absence of the Branch Manager, manages the branch.



People's United Bank, N.A.

• United States
• Financial Services
• 1 - 100 Employee

• Lead CSA

  • Jan 2009 - Mar 2016

  Danvers, MA • Deliver accurate, quick and efficient customer service by providing customer with all aspects of product opening, servicing, maintenance and problem solving. • Lead and take ownership of operational activities, including managing cash levels, supplies, balancing ATM and vault in compliance with policies and procedures. • Assist with on the job training and problem resolutions to less experienced customer service associates. • Knowledge of branch technology and systems such as… Show more • Deliver accurate, quick and efficient customer service by providing customer with all aspects of product opening, servicing, maintenance and problem solving. • Lead and take ownership of operational activities, including managing cash levels, supplies, balancing ATM and vault in compliance with policies and procedures. • Assist with on the job training and problem resolutions to less experienced customer service associates. • Knowledge of branch technology and systems such as BankerInsight, TellerInsight and Teller Capture. • Certified in consumer lending; HELOC, HEL, PLC and Personal Loans In absence of branch manager, responsible for all aspects of the daily operations of the branch. Open and close branch daily, schedule branch staff to ensure adequate coverage. Supervise and coach staff members in products and knowledge of teller line. Show less



Spinelli's Function Facility

• Waitress

  • May 2001 - Sep 2009

  • Room set up and waitress for different functions; weddings, anniversaries, buffets, etc. • Worked as customer service in store preparing food orders, pastry orders, taking orders by phone.



Salem Five Bank

• United States
• Banking
• 400 - 500 Employee

• Teller

  • Jan 1999 - May 2001

  Danvers, MA Deliver accurate, quick and efficient customer service by providing customer with all aspects of product servicing, maintenance and problem solving. Balance and prove at the end of day drawer, atm, branch. Supervised teller line when needed.