Experience

Benjamin Moore & Co.

• United States
• Manufacturing
• 200 - 300 Employee

• Learning Management System (LMS) Specialist

  • Mar 2014 - Present

• Training Coordinator - Learning & Development

  • Feb 2014 - Mar 2014

• Technical Writer/Communication Specialist - Retail Management Solution

  • Dec 2004 - Feb 2014

  Collaborates with Subject Matter Experts to create, maintain & update all system documentation and training materials for the corporate retail POS, Inventory Management and accounting systems.Implemented standards and style guidelines for all retail system documentation and training materials.Write and deliver all communications concerning the retail system to Company Stores and Independent Retailers in a clear and easy-to-understand manner.Contributes to and maintains the Retail Operations Policy and Procedures for employees of Company Stores.Co-Administrator of the Retail Management Solution Workbench – an online knowledge-base containing reference material used by system-implemented stores.



CA Technologies (formerly Computer Associates)

• Product Analyst

  • Sep 1991 - Nov 2004

  Facilitate and coordinate projects across all major departments to achieve successful roll out of products throughout the entire development life cycle.Manage manufacturing, distribution, and licensing issues related to respective products including preparation of product for electronic distribution via Internet.Maintenance of product inventory codes and release information on company business systems. Create, update and verify product-related postings on the Intranet and Internet. Collection and submission of copyright and source escrow materials. Manage customer enhancement/suggestion queue for respective products, obtain disposition from product developers and inform customer of such disposition. Coordinate product beta test programs, ensuring appropriate legal paperwork is executed by customers and prepare product for shipment.Preparation of mass mail notifications/announcements to product customer base. Cross functional interaction with product developers, technical support, quality assurance, sales, finance, customer service, technical documentation writers, production.Track Leader at annual corporate conference (CA World) – coordinating session content, session materials, staffing, speakers, exhibit floor demo stations.



On-Line Software International

• Executive Assistant to the General Counsel

  • Oct 1989 - Sep 1991

• Administrative Assistant

  • Oct 1985 - Oct 1989