Experience

Wescom Credit Union

• Banking
• 400 - 500 Employee

• Telephone Customer Service Representitive

  • Aug 2006 - Present

  Assist members with balance inquiries, statement requests, check orders, stop payments, transfers, payments by phone and credit or debit card inquiries. As a first point of contact I aid members with Wescom policies and procedures. In addition, I help members establish and maintain share & loan accounts, resolving disputes and deliver service needs. This includes all consumer and real estate loan products, rates, and Blue Book vehicle values. I also provide member support for saving accounts, IRA’s and CD’s. 100% of my time is telephone support and all online services. When first opening in October 2006, I was the initial receptionist; implementing procedures to establish the position. My duties were to establish the position, train a full time receptionist, and hand the position off. I also provide relief at that position when needed. Show less



Darden

• United States
• Restaurants
• 700 & Above Employee

• LEAD SERVER/TRAINER/EXPEDITER

  • Dec 2001 - Sep 2006

  Performed many duties including but not limited to serving multiple customers at a high volume, fast paced restaurant, trained & directed new employees. As lead, supervised fellow employees, responsible for maintaining a clean & productive environment, expediting the food to the correct table, and continuing to expand my knowledge of the menu in order to help the customer customize their order while also up selling the food & beverages. Performed many duties including but not limited to serving multiple customers at a high volume, fast paced restaurant, trained & directed new employees. As lead, supervised fellow employees, responsible for maintaining a clean & productive environment, expediting the food to the correct table, and continuing to expand my knowledge of the menu in order to help the customer customize their order while also up selling the food & beverages.



Wells Fargo

• Santa Ana Ca

• Telephone Customer Service Respresentitive Wells Fargo

  • Nov 2005 - Jul 2006

  Talking with customers on the phone and quickly resolving their concerns and offering customers products that meet their ongoing financial needs. This job required sales goals while providing exceptional customer service. Talking with customers on the phone and quickly resolving their concerns and offering customers products that meet their ongoing financial needs. This job required sales goals while providing exceptional customer service.



Darden

• United States
• Restaurants
• 700 & Above Employee

• LEAD SERVER/TRAINER

  • 1998 - 2001

  Customer Service, responsible for maintaining multiple tables; overseeing the service provided by other servers. Oversight of training new employees. Customer Service, responsible for maintaining multiple tables; overseeing the service provided by other servers. Oversight of training new employees.



Restotech Water & Fire Damage Restoration Comapny

• Long Beach Ca

• MARKETING REPRESENTATIVE

  • 1997 - 1998

  Responsible for educating Los Angeles & Orange County State Farm Insurance Companies on RestoTech’s available services of water and fire damage restoration. This job required organization & customer relationships. Frequently arranged and conducted certification classes for the insurance agents. Responsible for educating Los Angeles & Orange County State Farm Insurance Companies on RestoTech’s available services of water and fire damage restoration. This job required organization & customer relationships. Frequently arranged and conducted certification classes for the insurance agents.



Katella Deli

• Los Alamitos Ca

• Customer Service Representative

  • 1996 - 1997

  Customer Service, responsible for maintaining multiple tables; overseeing the service provided by other servers. Customer Service, responsible for maintaining multiple tables; overseeing the service provided by other servers.



Bellflower School District

• Bellflower CA

• Catering Services Representitive

  • 1994 - 1996