Floor Venue Manager

• Jun 2022 - Present

Senior Sales and Marketing Promotion Executive (F&B)

• Nov 2021 - Apr 2022

-Achieved an increase of 30% Colony Bakery's sales for Festive and Lunar New Year period, generating a revenue of $500k~ and $400k~ respectively for 2021/2022-Implement new F&B joint partnerships to increase awareness of the brand image internally and externally (Eg. Collaborating with local brands that increase our social media following by 450 followers)-Plan and execute major upcoming events in all F&B outlets-Achieved Republic Bar ranking as #12 on Asia's 50 best bars 2022 -Achieved an increase of 30% Colony Bakery's sales for Festive and Lunar New Year period, generating a revenue of $500k~ and $400k~ respectively for 2021/2022-Implement new F&B joint partnerships to increase awareness of the brand image internally and externally (Eg. Collaborating with local brands that increase our social media following by 450 followers)-Plan and execute major upcoming events in all F&B outlets-Achieved Republic Bar ranking as #12 on Asia's 50 best bars 2022

Corporate Client Solutions

• Sep 2021 - Nov 2021

• Support the corporate team by providing project support to the team, who manages multiple projects on a day to day basic • Responsible for facilitating the educational interactions on online platforms between the GLG Council members (experts) and clients, to enable clients to make better informed business investment decision • Ability to fulfil time sensitive research request based on understanding and analyses of our client’s enquiry and proceeding to build and streamline the primary target population of the topic experts• Assisting in placements search (one of GLG’s product for their clients) – in which we source leads for C-suite levels executives globally across a wide range of industry from automobiles, technology, real estate, pharmaceutical, FMCG etc.• Developing and building good rapport with our clients, by having efficient communication and active listening in order to know what the client’s needs, how we can help them to rectify and improve their business investment decisions

Management Executive at Odette (3 Michelin Star)

• Aug 2020 - May 2021

Rank #1 in Asia 50s Best in 2020Rank #8 in World 50s Best in 2021 Rank #1 in Asia 50s Best in 2020Rank #8 in World 50s Best in 2021

The Living Room Team Leader

• Sep 2019 - Jun 2020

- Improve operating efficiency and decrease payroll by 20% in Feb. 2020 compared to Feb. 2019- Orchestrated the project management of new menu concept with chefs through menu design and tasting, which resulted in 10% increase in daily covers and average check -Implemented measures to identify and track bar wastage to minimise beverage waste/cost, thereby increasing the profitability of the outlet

The Dining Room Attendant

• Feb 2019 - Sep 2019

Excellent interpersonal skillsDelivering high quality service Employee of the month - March

Sales And Marketing Intern

• Mar 2019 - Jul 2019

• Commanded the use of Salesforce to manage our customer relationship more efficiently and to be able to track and get data of our sales from each cliental respectively • Assisted to draft the Business plans for 2020. Analyse the property’s performance / sales & marketing initiatives / expenses year to date as well as against our previous year performance and finding the cause. Cross reference against other O&O properties. Identified SWOT of the Property and areas of improvement for the upcoming year.• Supported Revenue Manager in Luxury Escapes Reconciliation

Executive Club Lounge Attendant

• Jul 2018 - Jan 2019

• Used Opera to coordinate with other departments to enhance guest experience using the internal communication tools; do the forecasting report, beverage consumption report, amenities etc.• Contacted the guests 48 hours prior to arrival to touch base with them to create a good impression, asking for ETA (estimated time of arrival) to manage the check-in smoothly and coordinate with housekeeping prior to reduce waiting time of rooms• Collected guests information to find out special occasions or dietaries to provide the tailored and personalised service. RESULTS: This helps to build an emotional connection with the guest, which in turn drives brand loyalty. • Listened and empathise with guests’ complaints and take the initiative to provide timely solution / service recovery; communicated and gave feedback to the relative departments to prevent the same problem from occurring.

Mentoring Scholarship Student Food and Beverage

• Jan 2018 - Jun 2018

Guest Service Agent (Casual)

• Feb 2018 - Feb 2018

Food And Beverage Attendant

• Jul 2017 - Jan 2018

Excellent customer service and able to deliver high standards at all timesAbility to work under immense stress and high pace environment in a fine dining environmentNominated colleague of the quarter

Sales Admin (Intern)

• Jun 2016 - Dec 2016

• Responsible for handling sales orders efficiently by giving the clients accurate and fast quotations (proposal)• Deals with client enquiries through emails and calls• Detailed orientated person, through preparing of different types of contracts, making sure the clauses in the contract are accurate• Making of proforma invoices, handling different types of payment method, debit credit forms and data entries• Site inspection – meeting clients and showing them around the property (MBS) with my manager• Sales call – going out to meet the client, builds our rapport with them and drives business• Work closely with many different departments (revenue management team, finance team, group reservation team, wholesale team and front office team)

Hostess and Server

• Feb 2016 - Apr 2016

• Hostess is such a fun, exciting job that comes with much responsibility• Greet arriving guests, welcoming them, making them feel comfortable and getting them seated at a table• Being the first point of contact, guests will make their first impression of the restaurant through our service• Our main responsibility is making sure that the needs of the guests are all met, be attentive to details, remembering the names of the guest and their food and drinks preferences / where they like to be seated• Making sure reservation list is accurate, answering phone calls, booking reservations through emails, arranging an appropriate floorplan to accommodate to the guests’s need and making promotional brochures• Hostess need to have good problem solving skills in order to know how to handle difficult guest• To provide service according to procedures and standards while demonstrating excellence in customer service at all times