Experience

NIC Colorado, an NIC Company

• IT Services and IT Consulting
• 1 - 100 Employee

• BA/Quality Engineer

  • Apr 2021 - Present



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant VP QE

  • 2012 - 2019

  Saved millions of dollars by guiding caching and other projects that ensured a reduction of outside vendor charges.Created better customer experiences on projects that completely rewrote the services and user interface for our customer website.Guided team through the creation of dashboard, team interface and automated regression that lead to 50% less downtime for all testers at BarclaycardUS.Created systems and communications that ensured 50% less production indents as well as less time spent working on those that did make it to production.Created and lead continuous upgrade of automated API regression test beds using SoapUI and Cucumber.



Systems Engineering Services Corporation (SESC)

• IT Services and IT Consulting
• 500 - 600 Employee

• QA Analyst Test Engineer (Barclaycard)

  • 2010 - 2012

  Created a team that understands and can test at a service level as well as from the user interfaces that use those services. We learned and created regression tests in Soap UI, created processes for testing as well as tracking that testing, and ran projects that where purely service oriented. Created a team that understands and can test at a service level as well as from the user interfaces that use those services. We learned and created regression tests in Soap UI, created processes for testing as well as tracking that testing, and ran projects that where purely service oriented.



nextgen

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Development to Development Testing Coordinator (Verizon)

  • 2008 - 2010

  Ensuring testing environments are up and running through regression testing and learning of complex sets of systems Ensuring testing environments are up and running through regression testing and learning of complex sets of systems



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Analyst

  • 2006 - 2007

  Saving time working with in house automation for testing and helping others to learn and use the system.

• Licensed Customer Care Associate

  • 2003 - 2006

  Creating excellent customer service experiences through my systems knowledge and using my communications skills.



Graven Austin & Drake, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Computer Support Specialist

  • 2001 - 2003

  I created several systems to minimize costs for the company both in their do not purge scrubbing as well as creating a billing system for one of their campaigns. I created several systems to minimize costs for the company both in their do not purge scrubbing as well as creating a billing system for one of their campaigns.



Optika

• QA Tester

  • 1999 - 2001

  Created new communications paths with vendors ensuring that they knew they had an advocate in Optika by traveling to their site and meeting with them personally. Created new communications paths with vendors ensuring that they knew they had an advocate in Optika by traveling to their site and meeting with them personally.