Senior Claims Representative

• Jul 2020 - Present

While serving as a Senior Claims Representative, I determine integrity of material by examining reports, accounts, and supporting documentation. Leverage expertise in performing exceptionally as liaison between two municipalities for matters relating to vehicle property, general and professional and employment liability. I am able to cultivate and nurture client ties by networking, personal recommendations, lead databases, and cold calling. • Led examination of status, reserves, and next measures for resolving claims by conducting quarterly claim reviews. • Pioneered successful organization and execution of interviews with policyholders to confirm facts and acquire details. • Optimized claims operations by processing multiple claims, while efficiently working in fast-paced workplace. • Trained and developed team members regarding new client's profiles, claim handling expectations, and service delivery. Show less

Senior Human Resource Specialist

• Mar 2019 - Jul 2020

During my tenure as a Senior Human Resources Specialist I ensured leadership guidance and support for hiring and recruitment process, employee relations, and performance management. Moreover, I administered grievance procedures, interpreted various employee relations and performance management rules and procedures, and supported yearly appointment renewals. Additionally, I supported adherence to all employment and discrimination laws at state and federal levels. Lastly, I instructed and supervised managers / staff with continuous performance improvement and management. • Exhibited skills in assigning work, performing evaluations, approving time off, and handling conflicts for three full time employees, one part time employee and two students. • Devised and delivered outstanding orientation for new hires and onboarding every month. Show less

Senior Risk Management Consultant

• Jun 2015 - Mar 2019

I excelled at bringing the discussions of student groups and risk management to forefront and beyond campus boundaries. I monitored third-party claims adjusters, including approval of reserves, rejections, and denials. I served as general counsel's point of contact with excess carriers, while communicating with school departments. Also, I offered reference guide for students and leadership to easily find risk management policies and best practices. • Realized successful reconciliation of budget and management of property claims above $100K. • Accomplished full recruitment cycle with aim of hiring potential team members. • Provided exceptional supervision in controlling fleet of over 1,500 vehicles. • Demonstrated remarkable contribution to renewal of insurance policies, drafting requests for bids, vendor presentations, and premiums / fees negotiations. • Designed and developed quality claim handling review process, including executing in-depth analysis and redesigning new claim handling policies for third-party claims administrators in relation to vehicle, general liability, and property losses. • Proposed and established departmental / system policies and communicated with administration, professors, staff, and students. Show less

• Jun 2011 - Jun 2015

I used to provide general explanations of claim procedure and different coverages to claimants and insureds. I have in-depth knowledge of investigating, negotiating, and compensating difficult vehicle claims.• Played crucial part in creation and introduction of thorough training standards used by new hires.• Commended by top management for setting excellent example in terms of processing claims and providing good customer service.

• Mar 2008 - Sep 2011

• Jun 2000 - Mar 2008