Experience

Bharti Telemedia Limited

• Head Of Customer Experience

  • Nov 2018 - Present



Telenor

• General Manager

  • Mar 2014 - Present

• Deputy General Manager

  • Oct 2010 - Mar 2014

• Assistant General Manager

  • Sep 2009 - Oct 2010



Idea Cellular Ltd

• Senior Manager

  • Jun 2008 - Sep 2009

• Manager

  • Jun 2006 - Jun 2008

• Assistant Manager

  • Oct 2004 - Jun 2006



airtel

• Assistant Manager

  • Sep 2000 - Sep 2004

  Assistant Manager - Services Marketing June 2003 to September 2004Inbound & Outbound retention process managementFirst level Retention process ( Retention activities at all customer touch points ) management U & R initiatives in co-ordination with Marketing functionSr Executive - Postpaid Retention - Jan 2002 to June 2003Team lead Inbound & Outbound retentionFirst level Retention process ( Retention activities at all customer touch points ) management… Assistant Manager - Services Marketing June 2003 to September 2004Inbound & Outbound retention process managementFirst level Retention process ( Retention activities at all customer touch points ) management U & R initiatives in co-ordination with Marketing functionSr Executive - Postpaid Retention - Jan 2002 to June 2003Team lead Inbound & Outbound retentionFirst level Retention process ( Retention activities at all customer touch points ) management Executive - Call Centre - September 2000 to Jan 2002 Show more Show less



Mobilink

• Shift Supervisor

  • Apr 1998 - Sep 2000

  Shift Supervisor - Operations Manage a team of 36 FTEs in message transmission operationsService level management & Quality assurance