Technical Account Manager

• Mar 2021 - Present

Principal Technical Account Manager

• Sep 2013 - Feb 2021

Provide sincere customer service while helping align Blackbaud’s purposefulness with non-profit organizations’ strategic direction and mission. I serve as a product guide, an internal advocate, and a problem-solver for the greatest organizations on the planet; ultimately turning high-risk concerns into positive outcomes. Provide sincere customer service while helping align Blackbaud’s purposefulness with non-profit organizations’ strategic direction and mission. I serve as a product guide, an internal advocate, and a problem-solver for the greatest organizations on the planet; ultimately turning high-risk concerns into positive outcomes.

Senior Enterprise Solutions Spec II

• May 2011 - Sep 2013

Built cooperative partnerships with numerous mid-market and enterprise accounts by resolving concerns of varying severity for the Luminate Online platform. Regularly communicated with select non-profit organizations as their dedicated support lead in order to consistently compliment their vision through our partnership. Built cooperative partnerships with numerous mid-market and enterprise accounts by resolving concerns of varying severity for the Luminate Online platform. Regularly communicated with select non-profit organizations as their dedicated support lead in order to consistently compliment their vision through our partnership.

Logistics Support Specialist

• May 2010 - May 2011

Balancing space capacity with forecasting and ordering, our team was consistently able to provide exceptional hands-on customer service to an average of 70,000 customers per week by providing consistent product availability and taking action on the customer's needs. Balancing space capacity with forecasting and ordering, our team was consistently able to provide exceptional hands-on customer service to an average of 70,000 customers per week by providing consistent product availability and taking action on the customer's needs.

Production Assistant

• Aug 2010 - Oct 2010

Collaborated with an integrated team of executive producers, operations supervisors, camera operators, and professional talent on the 10th season of American Idol in Central Texas. Collaborated with an integrated team of executive producers, operations supervisors, camera operators, and professional talent on the 10th season of American Idol in Central Texas.

Data Integration & Print Operations Supervisor

• May 2008 - Apr 2009

Trained and evaluated a team of data processors and high-volume direct-mail print operators while upholding the agility and flexibility needed to directly assist in time-sensitive data processing and continuous-form printing needs. Trained and evaluated a team of data processors and high-volume direct-mail print operators while upholding the agility and flexibility needed to directly assist in time-sensitive data processing and continuous-form printing needs.