Tamisha A.
211 San Joaquin County Supervisor at Family Resource & Referral Center- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Mandated Reporter
California Department of Social ServicesAug, 2019- Oct, 2024 -
AIR'S Certification
Alliance of Information and Referral Systems aka AIRSJul, 2018- Oct, 2024 -
Security Guard/Armed Security Guard
Bureau of Industry and Security-U.S. Department of CommerceApr, 2014- Oct, 2024
Experience
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Family Resource & Referral Center
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Non-profit Organization Management
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1 - 100 Employee
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211 San Joaquin County Supervisor
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Sep 2020 - Present
Assist in overseeing the 211 Call Center with the Director of Community Resource and Referral Programs. Work with the Data Specialist to review the 211 database to verify and audit the data on a routine basis in compliance with Alliance of Information and Referral Systems (AIRS) standards.Prepare reports for community partners, preparing for audits and observation (announced or unannounced) to test compliance with 211 San Joaquin policies and procedures, AIRS standards and for staff development purposes.
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Community Resource Specialist
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Jul 2019 - Sep 2020
Assisting with non-emergency health and human service needs for individuals within San Joaquin County. Managing a case load of 20-50 clients, using iCarol Database to navigate for resources.
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Marin Clean Energy
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Pittsburg, California, United States
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Billing Specialist Supervisor
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Dec 2016 - Jul 2019
Answered inbound calls to help assist customers with thier utility bill. I handled all the esculated calls, assisting customers with thier complaints and or concerns. Handled all the call monitoring and provided feedback to all agents that reported to me. Answered inbound calls to help assist customers with thier utility bill. I handled all the esculated calls, assisting customers with thier complaints and or concerns. Handled all the call monitoring and provided feedback to all agents that reported to me.
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Restoration Hardware
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Patterson, Ca
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Security Supervisor
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Aug 2015 - Aug 2016
Managed 12 employees, providing facility security and loss prevention, and providing comprehensive employee training on internal procedures, investigation techniques, and emergency procedures. Wrote standard operating procedures for various processes, including monitoring the main gate and requirements for checking people in and out of facility. Schedules Payroll CCTV Managed 12 employees, providing facility security and loss prevention, and providing comprehensive employee training on internal procedures, investigation techniques, and emergency procedures. Wrote standard operating procedures for various processes, including monitoring the main gate and requirements for checking people in and out of facility. Schedules Payroll CCTV
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JCPenney
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United States
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Retail
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700 & Above Employee
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Supply Chain Security Team Manager
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May 2014 - Jul 2015
Managed all-aspects of security 16 person team for logistics center, including employee scheduling, payroll, recruiting, and training. Drove sales and maximized profits through enforcing loss prevention policies and procedures. Saved thousands of dollars through developing and implementing automated gate process, eliminating costly 24/7 guard position, and provided after hours gate support and maintenance. Increased efficiency through implementing database process to expedite check in and check out procedures. Investigated various theft situations, utilizing video footage, paper trails, and eye witness accounts, and working closely with home office and local law enforcement. Monitored the CCTV surveillance system, as well as performed testing and checks for the emergency fire system. Oversaw shrinkage awareness program, identifying missing items and investigating to determine if it is theft or vendor mistake, and resolving any losses.
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USSA Associates
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Stockton, California Area
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Security Supervisor
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Apr 2011 - May 2014
Managed 12 employees, providing facility security and loss prevention, and providing comprehensive employee training on internal procedures, investigation techniques, and emergency procedures. Wrote standard operating procedures for various processes, including monitoring the main gate and requirements for checking people in and out of facility. Managed 12 employees, providing facility security and loss prevention, and providing comprehensive employee training on internal procedures, investigation techniques, and emergency procedures. Wrote standard operating procedures for various processes, including monitoring the main gate and requirements for checking people in and out of facility.
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Round Table Pizza
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Restaurants
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700 & Above Employee
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Manager
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Jun 2005 - Jan 2010
Assisted manager in daily operation of restaurant, including processing daily bank deposits, scheduling employees, and interviewing candidates for potential employment. Provided high level of customer service to patrons, enhancing customer experience and ensuring repeat business. Assisted in increasing sales through executing B2B marketing strategies, engaging other business managers to present product offerings for catering and fundraiser events. Assisted manager in daily operation of restaurant, including processing daily bank deposits, scheduling employees, and interviewing candidates for potential employment. Provided high level of customer service to patrons, enhancing customer experience and ensuring repeat business. Assisted in increasing sales through executing B2B marketing strategies, engaging other business managers to present product offerings for catering and fundraiser events.
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Education
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2007 - 2011
Humphreys College
Associate of Arts (A.A.) and a Bachelors Of Science, Legal Assistant/Paralegal -
2004 - 2007
Tracy High
High School Diploma, General ED
Community
