Experience

Great Lakes Higher Education Corporation and Affiliates

• United States
• Financial Services
• 300 - 400 Employee

• Advisor

  • Oct 2022 - Present

  Assist customers with account information on student loans Assist with payment options such as repayment, deferment, forbearance, and forgiveness programs. Update account information when necessary Administered loan payments via card and checking account as well as refunds. Check the status of applications for payment plans. Advise customers on the status of the Biden/Harris Relief Plan Assist customers with account information on student loans Assist with payment options such as repayment, deferment, forbearance, and forgiveness programs. Update account information when necessary Administered loan payments via card and checking account as well as refunds. Check the status of applications for payment plans. Advise customers on the status of the Biden/Harris Relief Plan



Agero, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2021 - Sep 2022

  Assist customers with new Roadsides assistance requests such as tire change, battery jump, towing, and winching. Created customer appointments for roadside assistance. Answered phone and assisted customers and clients with changes. Maintained up-to-date knowledge of customer requests. Making outbound calls assigning clients to customers Assist customers with new Roadsides assistance requests such as tire change, battery jump, towing, and winching. Created customer appointments for roadside assistance. Answered phone and assisted customers and clients with changes. Maintained up-to-date knowledge of customer requests. Making outbound calls assigning clients to customers



Houston Community College

• United States
• Higher Education
• 700 & Above Employee

• Receptionist Assistant

  • Oct 2018 - Mar 2021

  Greet persons entering the college, determine nature and purpose of visit, direct them to specific destinations, Hear and resolve complaints from students or the public File and maintain records, Providing information by telephone, e-mail, or in person. Greet persons entering the college, determine nature and purpose of visit, direct them to specific destinations, Hear and resolve complaints from students or the public File and maintain records, Providing information by telephone, e-mail, or in person.



Tuesday Morning

• United States
• Retail
• 700 & Above Employee

• Keyholder

  • Dec 2016 - Oct 2017

  Open/close establishment using alarm system, Provide customer service in person and telephone, Supervise sales or support personnel, Prepare financial documents and reports, Assign duties to employees Open/close establishment using alarm system, Provide customer service in person and telephone, Supervise sales or support personnel, Prepare financial documents and reports, Assign duties to employees



Houston Chronicle

• United States
• Newspaper Publishing
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Nov 2015

  Answering up to 150 incoming calls providing customer service to properties nationwide. Creating new accounts; changing information with current accounts Applying adjustments to accounts where required Transfer to designated department accordingly Answering up to 150 incoming calls providing customer service to properties nationwide. Creating new accounts; changing information with current accounts Applying adjustments to accounts where required Transfer to designated department accordingly