Experience

Level-1 Global Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Telecommunication Technician/Team Lead

  • Sep 2018 - Present

  • Install phone lines and hardware, such as phones and phone systems, in office buildings • Configure phone equipment to ensure proper functionality • Test phone equipment to ensure it is working properly • Troubleshoot and diagnose issues with phone equipment • Maintain and repair phone equipment as needed • Work with clients to determine their phone equipment needs and provide recommendations • Keep detailed records of installed equipment and maintenance activities • Follow safety protocols when working with phone equipment • Keep up-to-date with industry developments and new technologies Show less



Enterprise

• Reservations Sales Agent

  • Jan 2017 - Sep 2018

  • Respond to customer inquiries and provide information about available travel options • Help customers plan their itineraries, including providing recommendations for things to do and places to visit • Provide information about destinations, including weather, cultural norms, and travel tips • Handle customer complaints and resolve issues in a timely and professional manner • Keep detailed records of customer bookings and interactions • Stay up-to-date with the latest travel deals and promotions • Maintain a thorough knowledge of the company's products and services • Meet or exceed sales goals and targets set by the company. Show less



Sitel

• Medical Billing Specialist

  • Jan 2016 - Jan 2017

  • Verify patient insurance coverage and eligibility • Process insurance claims and submit them to insurance companies • Review and analyze medical claims to ensure they are accurate and complete • Make adjustments to medical insurance policies as needed • Communicate with patients, healthcare providers, and insurance companies to resolve any issues or discrepancies • Keep detailed records of insurance information and billing activities • Stay up-to-date with the latest insurance regulations and policies • Ensure compliance with insurance industry standards and regulations. Show less