Experience

Esperanza

• Non-profit Organizations
• 1 - 100 Employee

• Quality Assurance Manager

  • Jan 2007 - Present

  Directly monitor and supervise Data and Quality Assurance Units. Maintain internal database and ensure accuracy of external systems through monthly reconciliation process. Monitor monthly file to systems reconciliation process and review outcomes to identify any corrective action steps needed. Assist Center Director in the development, implementation and revision of EARN policies and procedures. Conduct regular file maintenance checks to ensure daily auditing procedures are in place. Work closely with the Employment Services Manager to ensure quality services regarding job candidate enrollment, activity changes and time and attendance tracking. Review both internal and external Data Reports to identify needs and take necessary actions to ensure data entered is correct and up to date. Screen, interview, and recommend potential candidates for EARN staff vacancies. Conduct regular staff evaluations and submit monthly probationary reports for new employees for the first 30, 60 and 90 days; and yearly reports for regular employees with disciplinary recommendations as needed. Research best practices in order to develop and/or update appropriate quality assurance measures. Serve as an integral member of the Workforce Development’s Managerial staff; actively participate in weekly and monthly meetings. Remain current on BETP master guidelines as it relates to EARN programs by attending appropriate internal and external meetings/conferences. Provide other programmatic support as needed. Participate in agency activities, quarterly meetings, and committees in order to share information that will promote the purpose and mission of Nueva Esperanza. Show less



Impact Services Corporation

• Data Manager

  • Sep 2005 - Jan 2007

  Managed the Data Entry Team for Community Connections Initiative and EARN Center to ensure that all data was entered, reconciled, and maintained in accordance with contract requirements. Reviewed and assigned all data entry forms to the appropriate Data Entry Specialist. Maintained copies of all data entry forms. Assisted Data Entry Specialists in reconciling information from data systems. Randomly reviewed work of Data Entry Specialists to ensure accuracy and timeliness of information entered. Provided training to Data Entry Specialists and other staff as needed. Maintained information necessary to evaluate the effectiveness of the unit and staff. Created and submitted Monthly Program Performance Reports to the EARN Center Director and Assistant Director. Completed reports generated by PWDC and BETP as required. Supported EARN staff with quarterly external and internal audits. Reported problems, issues to the EARN Center Director and Manager of Employment and Training. Attended meetings and trainings as required. Show less



Impact Sercives Corporation

• Program Director

  • Jul 2004 - Jan 2007

  Provided assistance and supervision to Outreach Specialists. Reviewed and accepted referred TANF clients from local County Assistance Offices and Impact’s EARN Center. Designated referred clients to the appropriate Outreach Specialist. Provided training to Outreach Specialists and other staff as needed. Compiled and maintained copies of all client files. Submitted client contact reports. Updated information as needed in the statewide Automated Information System (AIMS) and the CCI program database. Attended regional meetings and trainings to ensure compliance with state regulations. Collaborated with local County Assistance Offices and Impact’s EARN Center to provide optimum client service Show less