Experience

The Eye Care Group

• Medical Practices
• 1 - 100 Employee

• Front Desk Team Lead

  • Jun 2012 - Present

  • Perform duties of the front desk and acting liaison between all departments and physicians in the practice. • Managed medical secretary staff at check-in and checkout, ensuring staff was properly trained. Maintained and updated front desk manual. • Created and maintained an organized work flow by performing all essential functions of the front desk. • Defined employee responsibilities, monitored productivity, updating methods as needed to maintain efficiency and quality service to patients at the front desk. • Processed payroll, participating in the interviewing and hiring process of the front desk staff. • Ensured the reliable functioning of the referral process. Oversees scheduling of outside testing. • Prepares monthly status reports for the Chief Administrative Officer. • Complies with all practice procedures and protocols. Complies with all state and federal regulations. Accepting responsibility to report potential or suspected errors to the Compliance Officer. Show less



Health Net

• United States
• Insurance
• 700 & Above Employee

• UM Coordinator II

  • Apr 2003 - Jan 2011