Experience

National Telecommuting Institute

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Team Lead Supervisor

  • Nov 2008 - Present

  Established a home based virtual call center, monitor calls, motivate Staff to achieve key performance metrics, answer overflow and escalated incoming calls, resolve callers escalated issues, answer customer inquiries in a courteous and professional manner, provide accurate and timely response to technical and program-related questions. Established a home based virtual call center, monitor calls, motivate Staff to achieve key performance metrics, answer overflow and escalated incoming calls, resolve callers escalated issues, answer customer inquiries in a courteous and professional manner, provide accurate and timely response to technical and program-related questions.



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• SR. EXECUTIVE ASSISTANT

  • Sep 2003 - Mar 2006

  Administrative support for VP, Director, Managers, Supervisors’, Call center staff Purchase office equipment, furniture, supplies using PeopleSoft purchasing system, Interface with clients, vendors, lines of business within the company, Arrange holiday parties, company picnic, luncheons, A/P, A/R, Make travel arrangement & balance travel expenses, My Learning administrator, enroll associates, issue class credit run reports for each facility, add new classes, add new users, New hire employment testing, assist employees with questions or concerns via phone, email or in person and direct them to the appropriate resource. Assist employees with locating information about the company as a new hire, Create position opening requisitions in PeopleSoft, post openings as requested to various external sites such as Monster.com. Assist with the college recruiting process. Create offer letters, maintain employee files, access to the building, employee photo ID badges, recruit seasonal employees through temporary agencies Chairman for United Way campaigns, March of Dimes, Toys for Tots. Special Olympics, Create marketing material for silent auction & flea market events to raise money for fundraisers, Contact several businesses for auction items. Show less



Hair Saloon For Men

• United States
• Retail Apparel and Fashion

• Office Manager/Logistic Specialist

  • Jun 2002 - Feb 2003

  Procuring materials for retail locations Accounts payable & receivable, Store audits Telecommunication specialist Payroll, general ledger reporting, bank transfers, sales reporting Acquiring State business license, inspections, building permits Recruiting for new stores, interviewing Human Resource/Employee processing Benefits Administrator Procuring materials for retail locations Accounts payable & receivable, Store audits Telecommunication specialist Payroll, general ledger reporting, bank transfers, sales reporting Acquiring State business license, inspections, building permits Recruiting for new stores, interviewing Human Resource/Employee processing Benefits Administrator



Spectrum Healthcare/CMS

• Logistic Specialist/Buyer

  • Apr 1998 - Sep 2001

  Purchasing equipment through PeopleSoft purchasing system Procuring hardware and software materials Involved in providing contract services for nationwide Tech Refresh Licensing management (Select and MOLP agreements with Microsoft) Customer service & support for PC equipment Obtaining return authorizations, exchanges and proper credit with vendors Equipment shipping and receiving Implementation of company hardware standards Instrumental in negotiating price & delivery for products and services Tracking HP Maintenance, Oracle Support contacts and annual renewals Establish accounts with suppliers Show less