Experience

Superior Automotive Group

• United States
• Automotive
• 100 - 200 Employee

• Service Manager

  • May 2014 - Present

  · Ensure complete customer and ownership satisfaction. · Educating and problem-solving with customers on their vehicle technical issues. · Complete payroll and employee scheduling. · Maintain employee training. · Meet sales forecasting goals. · Ensure complete customer and ownership satisfaction. · Educating and problem-solving with customers on their vehicle technical issues. · Complete payroll and employee scheduling. · Maintain employee training. · Meet sales forecasting goals.



Crain Hyundai of Springdale

• Springdale, Arkansas

• Service Advisor

  • Nov 2013 - May 2014

  · Greeted customers with vehicle repair issues. · Maintained complete customer satisfaction. · Completed customer contact to meet customer satisfaction. · Sold necessary repairs to customers · Greeted customers with vehicle repair issues. · Maintained complete customer satisfaction. · Completed customer contact to meet customer satisfaction. · Sold necessary repairs to customers



LANDERS MCLARTY DODGE CHRYSLER JEEP INC

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Jan 2012 - Nov 2013

  · Greeted customers with vehicle repair issues.· Maintained complete customer satisfaction.· Completed payroll and technician scheduling.· Sold necessary repairs to customers.· Filed automotive warranty insurance claims.

• Service Advisor

  • Aug 2011 - Jan 2012

  · Greeted customers with vehicle repair issues.· Maintained complete customer satisfaction. CSI score of 90%+.· Held required repair order effective labor rate of 85%+.· Sold necessary repairs to customers.



Sonic Automotive

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• Service Advisor

  • Mar 2011 - Aug 2011

  · Greeted customers with vehicle repair issues. · Performed vehicle walk-arounds. · #2 in the nation for following processes and customer satisfaction. · Sold necessary repairs to customers. · Greeted customers with vehicle repair issues. · Performed vehicle walk-arounds. · #2 in the nation for following processes and customer satisfaction. · Sold necessary repairs to customers.



Scholfield Honda

• Wichita, Kansas

• Service Advisor

  • Feb 2006 - Jul 2010

  Learned how to give the customer the "pickle". Learned how customer service is #1. Greeted customers, dispatched repair orders to technicians, addressed needed concerns with customers. Filed warranty claims online. Maintained CSI. Learned how to give the customer the "pickle". Learned how customer service is #1. Greeted customers, dispatched repair orders to technicians, addressed needed concerns with customers. Filed warranty claims online. Maintained CSI.



Rusty Eck Ford

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Jul 2000 - Aug 2005

  Performed as service advisor to the quick lube facility. Maintaining customer satisfaction while providing expediant vehicle maintenance repairs. Performed as service advisor to the quick lube facility. Maintaining customer satisfaction while providing expediant vehicle maintenance repairs.



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Jun 1997 - Jul 2001

  Ensured customer satisfaction. Performed day-to-day operations such as schedules, deposits, and cross training. Ensured customer satisfaction. Performed day-to-day operations such as schedules, deposits, and cross training.