Experience

Time Etc | Virtual Assistants

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Virtual Assistant

  • Jan 2020 - Present

  - Travel coordinate for CEO for a non-profit education sector and a Venture Capitalist using Concur and other web applications - Prepare expense reports using Concur, BREX - Schedule meetings using Outlook, G-mail, and Calendly internally, and third parties on many different executive levels - Manage vendors and assist in execution of contracts, and service agreements - Coordinate and organize meetings (on and off site), conference calls and video conferences - Personal assistant to Venture Capitalist; arranged personal appointments, coordinate deliveries, and communicated on her behalf with vendors - Proactively anticipated and ensured needs were met - Prepare documents, and presentations using Microsoft Office and Google Docs - Organize agendas and weekly itineraries - Acted as Gate Keeper to CEO for any meeting request, including monitoring email and correspondence to such requests - Tech Savy; work with numerous applications such as but not limited too Zoom, Outlook, Amazon, Concur, and Overdrive Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Administrative Assistant

  • Sep 2010 - Jan 2020

  - Communicate effectively and organize meetings and events, with multiple departments, agencies, customers, and facilities, all remotely from home office - Handle multifaceted clerical tasks (e.g., data entry, filing, records management, billing, prepare reports/documents, etc) as the assistant up to 17 clients, on multi-levels of management including but not limited to Vice Presidents, Executives, and Directors - Provide timely, courteous, and knowledgeable response to requests - Manage numerous calendars on a daily basis; coordinate meetings with executives, Vice Presidents, and Presidents within the corporation as well as third party companies and mult-levels of management - Coordinate travel arrangements (flight, hotel, car transportation, visas, etc) within the United States, as well as internationally - Maintain client’s expenses and file reports - Manage projects, reports, and coordinate on the behalf of the client, colleagues, and other assistants to obtain information, data, and details to complete in a timely manner - Work with computer programs excessively (Microsoft, Symphony, WWERS, Lotus Notes, W3, Sametime, Concur, Box, AT&T Network Client) - Certificate through University of Phoenix in a work program as Human Resource Assistant - Mentor to incoming assistants; provide training, mentorship, and guidance to new assistants Show less



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Agent

  • May 2008 - Aug 2009

  ● Manage personal information and confidential paperwork. ● Answer a multi-line phone in a timely efficient, professional manner. ● Greet clients in a timely, friendly fashion. ● Work with computer programs excessively (Millennium). ● Assist store manager on maintaining all client/employee files; disposed confidential paperwork, updated information as needed ● Assist staff with document preparation, calendaring, and data entry ● Manage personal information and confidential paperwork. ● Answer a multi-line phone in a timely efficient, professional manner. ● Greet clients in a timely, friendly fashion. ● Work with computer programs excessively (Millennium). ● Assist store manager on maintaining all client/employee files; disposed confidential paperwork, updated information as needed ● Assist staff with document preparation, calendaring, and data entry



Northwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Customer Services Agent

  • May 2006 - May 2008

  ● Ticket passengers checking in; handled personal information. ● Handle large amounts of cash, credit cards, and other types of payments. ● Work with computer programs excessively (PARS, AOP, internet). ● Manage disputes with customers with seat arrangements, luggage complaints, and upgrades. ● Adjudicator for NWA for the southern region; managed luggage disputes, damages, reimbursements to customers, lost or damaged items, and complaints ● Detail aircrafts to insure and abide by all security and safety regulations. ● Operate heavy machinery (tugs, jetway bridge, and luggage carousel). ● Assist station manager with office duties that included but not limited to faxing, copying, emails, handling of Show less