Experience

Borders

• Retail
• 700 & Above Employee

• Cafe Supervisor, Seattle's Best Coffee

  • Sep 2001 - Present

  Increased café sales by 20% in the first year and topped them in the following year. Greatly reduced shrink. Drove sales and exceptional customer service through leading by example. Provided leadership by fostering a sense of teamwork. Coached & mentored to ensure that staff understood all policies, programs & standards. Provided oral and written feedback to the staff as directed by store management team. Assisted with providing orientation and ongoing training to staff. Monitored productivity and performance of café staff and sales floor when needed. Opened and closed the store and assisted management team with cash handling throughout the day.

• Associate Manager, Airport

  • 2006 - 2009

  Acted as a role model and held employees accountable for meeting Company customer service standards. Assisted in developing and promoting a sales culture in the store, monitoring and driving the average dollar per transaction, driving daily sales volume and achieving all other sales related goals. Ensured adherence to Company policies and established an ownership culture by recruiting, interviewing, selecting and training employees. Communicated performance feedback by completing written performance appraisals and conducting performance appraisal discussions on a timely basis; conducted coaching sessions for development and problem performance; and implemented performance improvement processes when necessary.

• Bookseller, Training Supervisor, Cafe Supervisor

  • 2001 - 2006

  Customer service. Implemented company-wide initiatives and programs. Ensured adherence to all company procedural and policy standards. Ensured that all hourly employees received appropriate training necessary to their jobs. Tracked and maintained all pertinent training records. Worked with new employees closely during the first 90 days of employment to help them adapt to their roles and responsibilities. Part of the Management team responsible for identifying and assessing employees for the purpose of developing a succession plan. Worked with store management in keeping everyone informed of the status of all training programs. Managed inventory in the café through monthly audit and weekly waste log. Traveled to assist in the opening of new stores. Food and beverage preparation.