Client Experience Specialist

• Sep 2021 - Present

Customer Care

• Nov 2020 - Sep 2021

Office Manager

• Feb 2020 - Nov 2020

Office Manager

• Jul 2016 - Aug 2019

Office Manager

• Dec 2017 - Aug 2018

Administrative Assistant

• Jul 2016 - Dec 2017

Account Representative

• Apr 2011 - Jun 2013

Area Initiatives Manager/ Graphics and special projects coordinator

• 2008 - May 2011

I've been a part of the packaging industry for more than 20 years, beginning in customer service and increasing my knowledge of corrugated machinery and package design in order to better utilize efficiencies. I excel at figuring the best way to run packaging and displays quickly and efficiently by working with design and production to coordinate seamless transition. Specialties: Detail oriented display coordination including set up and procurement of all tooling. Set schedules to meet deadlines, color drawdowns and proof approvals. On press troubleshooting, plate and substrate knowledge. In depth understanding of corrugated machinery specifications and processes for maximum machine utilization. High end graphics and display coordination. All prepress approvals including routing, label, preprint, direct print, ink and cutting dies. Preprint inventory management. Customer, sales, and customer service support. Work with ink and tooling suppliers to set jobs up according to machine specifications. Inside sales and cost reduction program participant. Assisted as a go between for multiple plants during closures to ensure that tooling and specifications were clearly relayed from one plant to another as well as made decisions where to run specific specialty jobs taking into account plant machine capabilities. Participated in a large plant renovation to ensure that existing tooling would run on new machinery to be installed, and to revise or order new tooling where applicable in order to reduce costs. Show less

Display Coordinator/Purchasing

• 2007 - 2008

Display/purchasing coordination including price negotiation, proofing, ink drawdowns, and tooling approvals prior to purchasing all plates, dies, labels etc needed for each multiple part display with the supplier best suited for the job. Worked in tandem with vendors regarding delivery timelines in order to have all parts in house well before scheduled build dates. Display/purchasing coordination including price negotiation, proofing, ink drawdowns, and tooling approvals prior to purchasing all plates, dies, labels etc needed for each multiple part display with the supplier best suited for the job. Worked in tandem with vendors regarding delivery timelines in order to have all parts in house well before scheduled build dates.

Customer Service/Graphics

• 2003 - 2007

Machine routing, high end graphics, purchase and coordination of tooling, label and display work, customer and sales support, customer service support, inventory forecasting. Machine routing, high end graphics, purchase and coordination of tooling, label and display work, customer and sales support, customer service support, inventory forecasting.

Customer Service/Graphics and label coordinator

• 1992 - 2003

Customer service, inside sales, sales support, high end graphic coordination, display coordination, fulfillment, inventory control, purchasing, machine routing. Customer service, inside sales, sales support, high end graphic coordination, display coordination, fulfillment, inventory control, purchasing, machine routing.