Experience

JR Home Products

• Canada
• Consumer Goods
• 1 - 100 Employee

• Customer Experience

  • Apr 2021 - Present



Vancouver Opera

• Canada
• Performing Arts
• 1 - 100 Employee

• Manager, Patron Services; Ticket Centre Associate

  • Mar 2008 - Present

  Provides superior customer service to our Patrons, both in person and through inbound/outbound calls. Updates our ticketing system (Tessitura) with every interaction to ensure patron satisfaction Responsible for hiring, training, and supervising the telemarketing team Oversees and provides support to out-bound sales teams Coordinates with other departments to ensure consistent messaging Provides superior customer service to our Patrons, both in person and through inbound/outbound calls. Updates our ticketing system (Tessitura) with every interaction to ensure patron satisfaction Responsible for hiring, training, and supervising the telemarketing team Oversees and provides support to out-bound sales teams Coordinates with other departments to ensure consistent messaging



JAMP Pharma Group

• Canada
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Junior Purchaser, packaging

  • Mar 2007 - Mar 2008

  Responsible for liaising with sales associates throughout Canada, in order to maintain/order/source all components related to our drug packaging. Maintained packaging inventory levels for the company by preparing and placing purchase orders with carton/labelling wholesalers. Monitored delivery dates, resolved shipping problems and expedited deliveries to ensure all orders were met Coordinated all orders with pharmacy/production/warehouse to ensure adequate inventory levels Created and maintained the inventory system Show less



Vancouver Symphony Orchestra

• Canada
• Performing Arts
• 1 - 100 Employee

• Customer service/Box office

  • Aug 1998 - Mar 2007