Experience

Pella Windows & Doors Mountain West

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Inside Service Supervisor

  • Jul 2019 - Present



iPacesetters, LLC.

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Sr Payroll/HR Analyst

  • Jun 2016 - Jul 2019

  Payroll• Analyze payroll processes across 5 sites with 750+ employees• Provided analysis and resolved discrepancies to balance payroll• Create and analyze reports on employee salaries, benefits, deductions, bonus payouts, commissions, etc.• Import new hire and rehire employee data• Updated employees' personal data, job data, tax data, & direct deposit information whenever needed• Processed garnishments, direct deposits, benefits deductions, and bonus payHuman Resources• Provide benefits and payroll support for employees on-site and remotely• Track, monitor, and reconcile employee sick time and other paid time off• Implemented company wide tool for tracking and submitting expense reports• Revamped the US and international travel policy to align with company budget• Improved record-keeping processes• Provide support to Managers and Supervisors with employee counseling, coaching and terminations• Investigate claims of harassment, discrimination or other inappropriate behavior• Acted as HR Analyst backup, performing various HR duties, including preparing orientation packages and benefits invoice reconciliations Show less

• Operations Manager - Site Director

  • Mar 2014 - Jun 2016

  • Strategic planning and execution of all Call Center operations• Tactical emphasis is on sales, quality management, workforce planning, recruiting, coaching and training• Budgeting and P&L responsibility• Managing and motivating sales team managers• Weekly meetings with managers to determine strategies and set expectations for meeting client KPI metrics• Prepare call center performance reports by collecting, analyzing, and summarizing data and trends• Manage and develop Team Leads / Supervisors Show less