Experience

Grand Crowne Resorts

• United States
• Travel Arrangements
• 1 - 100 Employee

• Inventory and Reservations Specialist

  • May 2011 - Present

  Keeping track of what inventory is being used and where. When special requests come in moving reservations around so they can be met if possible. Tracking exchanges and all other 3rd party reservations.Check guests in and out of computer system, collect monies and vouchers, Answer phones, Log all guest concerns and describe what action has been taken to resolve them. Work closely with Housekeeping and Maintenance departments. Creating monthly billing reports. Keeping track of what inventory is being used and where. When special requests come in moving reservations around so they can be met if possible. Tracking exchanges and all other 3rd party reservations.Check guests in and out of computer system, collect monies and vouchers, Answer phones, Log all guest concerns and describe what action has been taken to resolve them. Work closely with Housekeeping and Maintenance departments. Creating monthly billing reports.