Banking Center Manager

• Nov 2021 - Present

Claims Investigator 3

• Jun 2020 - Nov 2021

Investigated, drafted, and implemented legal provisions to assess the eligibility of claimed unemployment benefits. Performed assigned tasks by utilizing the Department of Workforce Development remote workstation. During the pandemic period, I facilitated unemployment assistance and benefits. Key Accomplishments: ► Completed 135+ claims in a week to assist important needs of Indiana state citizens. ► Explained complex federal and state laws, procedures, and various unemployment programs briefly to claimants. ► Determined eligibility and applied proper federal and state statutes, rules, and written guidelines.

Intake Specialist

• Jan 2020 - Jun 2020

Organized intake tours for families and students to introduce them to program structure, objectives, requirements, and expectations. Coordinated with other employees to provide optimal service. Key Accomplishments: ► Timely updated Child and Adult Care Food Program (CACFP) and National Association for the Education of Young Children (NAEYC) requirements. ► Oversaw Child Care and Development Fund (CCDF) and On My Way Pre-K (OMWPK) attendance for 175+ students and families. Organized intake tours for families and students to introduce them to program structure, objectives, requirements, and expectations. Coordinated with other employees to provide optimal service. Key Accomplishments: ► Timely updated Child and Adult Care Food Program (CACFP) and National Association for the Education of Young Children (NAEYC) requirements. ► Oversaw Child Care and Development Fund (CCDF) and On My Way Pre-K (OMWPK) attendance for 175+ students and families.

Director of Nutrition and Health Services/ Health Services Coordinator

• Oct 2017 - Nov 2019

Collected, monitored, and reported data in ChildPlus weekly on allergies, diets, and health problems. I collaborated with Head Start Directors on maintaining state licenses, compliances, succession planning, and other competencies. I administered agency County Managers to assure health, nutrition, disabilities, and mental health services were provided for children. Key Accomplishments: ► Operationalized Health Services for 21 Head Start facilities in the Tri State area. ► Spearheaded four employees including Manager of Disabilities/Mental Health and Nutrition, Food Service Deliverer, and Food Supply Transporters. ► Directed 140+ Head Start/Early Head Start staff in areas of health, mental health, nutrition, and disabilities. ► Ensured 668 children were treated satisfactorily, including allergies and intolerances. ► Strategized, supervised, and governed Health Services Advisory Committee Meetings quarterly. ► Managed and monitored 30-, 45- and 90-day health screenings for 16 individuals.

Health Services Specialist

• Mar 2016 - Oct 2017

Supervised agency-wide health services community contracts and negotiations. I devised and promoted medical and dental health systems, policies, and procedures. Key Accomplishments: ► Coached and mentored 23 Program Assistant Health Staff to stimulate superior performance. ► Liaised with health and social care professionals and agencies to ensure continuity of care counseling. Supervised agency-wide health services community contracts and negotiations. I devised and promoted medical and dental health systems, policies, and procedures. Key Accomplishments: ► Coached and mentored 23 Program Assistant Health Staff to stimulate superior performance. ► Liaised with health and social care professionals and agencies to ensure continuity of care counseling.

High Stakes Test Proctor

• Sep 2013 - Mar 2016

Maintained an up-to-date working knowledge of testing policies and procedures. Scheduled, approved, and facilitated proctored high-stakes state and local exams. Ensured test security by verifying students' identification prior to conducting the test and maintained full confidentiality of test, scores, and student information. Key Accomplishments: ► Identified suitability for impending exams by monitoring examination rooms. ► Answered questions posed by candidates and resolved issues during tests to ensure smooth flow of exams.

Newborn Hearing Screener

• Aug 2013 - Jul 2014

Customer Service Representative

• Oct 2011 - Mar 2013