Tamer Sallam
IT Manager at Action CIND- Claim this Profile
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Bio
Credentials
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Cyber Security Diploma
IT Gate AcademyOct, 2021- Nov, 2024 -
Google Ads Display Certification
GoogleAug, 2021- Nov, 2024 -
CCNA: Introduction to Networks
CiscoApr, 2021- Nov, 2024 -
Cisco Certified Network Associate Industrial (CCNA I)
CiscoApr, 2021- Nov, 2024 -
Cisco Certified Network Associate Industrial (CCNA I)
CiscoApr, 2021- Nov, 2024 -
Wide Area Networks and Networking Services and Security
966-10738680Dec, 2017- Nov, 2024 -
B.Sc Computer Engineering
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Experience
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Action CIND
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Canada
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Non-profit Organizations
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1 - 100 Employee
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IT Manager
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Dec 2022 - Present
Offered friendly and efficient service to customers, handled challenging situations with ease.Used Microsoft Word and other software tools to create documents and other communications.Used coordination and planning skills to achieve results according to schedule.Used critical thinking to break down problems, evaluate solutions and make decisions.Resolved problems, improved operations and provided exceptional service.Learned new skills and applied to daily tasks to improve efficiency and productivity.Worked flexible hours across night, weekend and holiday shifts.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Carried out day-to-day duties accurately and efficiently.Manage all IT teams and oversee day-to-day operationsBuild and maintain the organization's websiteCollaborate with cross-functional teams to develop and implement IT strategies and solutionsEnsure data security, network access, and backup systems are in placeAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in a timely mannerAudited systems and assess outcomesPreserve assets, information security, and control structuresHandle annual budget and ensure cost-effectiveness
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Ministry of Education and Higher Education Qatar
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Qatar
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Government Relations
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700 & Above Employee
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Information Technology Administrator
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Sep 2013 - Present
Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.Created and maintained the organization's domain controller and active directoryDesigned and implemented infrastructure, including LAN and WAN connections between head office and branchesManaged and trained IT staff, and communicated job expectations and performance appraisalsEnsured data security, network access, and backup systems were in placeDeveloped and implemented IT policies and proceduresHandled annual budget and ensured cost-effectivenessWorked with ISA and DPM servers
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IT Manager
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Jun 2012 - Jun 2013
Guided organizational technology strategy and roadmaps.Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.Interacted and negotiated with vendors, outsources, and contractors to secure products and services.Understood key product management roadmap objectives and requirements to develop a product technology strategy.Built the club's IT infrastructureManaged and trained IT staff, and communicated job expectations and performance appraisalsDeveloped and implemented IT policies and proceduresEnsured data security, network access, and backup systems were in placeActed in alignment with user needs and system functionality to contribute to organizational policyIdentified problematic areas and implemented strategic solutions in a timely mannerAudited systems and assessed outcomesPreserved assets, information security, and control structuresHandled annual budget and ensured cost-effectivenessManaged the club's website and implemented an ERP system for membership, finance, sporting applications, HR, and payroll
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IT manger
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Sep 2010 - Jun 2012
Guided organizational technology strategy and roadmaps.Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.Understood key product management roadmap objectives and requirements to develop a product technology strategy.Communicated with the executive team and CEO to maximize development efficiencies and resolve technology issues.Built, repaired, and installed computer-related hardware based on deployment procedures.Built the club's IT infrastructureManaged and trained IT staff, and communicated job expectations and performance appraisalsDeveloped and implemented IT policies and proceduresEnsured data security, network access, and backup systems were in placeActed in alignment with user needs and system functionality to contribute to organizational policyIdentified problematic areas and implemented strategic solutions in a timely mannerAudited systems and assessed outcomesPreserved assets, information security, and control structuresHandled annual budget and ensured cost-effectivenessManaged the club's website and implemented an ERP system for membership, finance, sporting applications, HR, and payroll
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IT Administrator, computer Lab Administrator
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Aug 2007 - Dec 2009
Managed and maintained the organization's computer systemsConfigured and administered serversProvided IT support to teaching and student staffTroubleshoot hardware and software issuesSupported the network and tested connections.Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
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Network Administrator & IT Support
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Sep 2006 - Aug 2007
Performed day-to-day LAN and WAN administration, maintenance and support.Configured networks for smooth, reliable operation to meet business processes and objectives.Maintained applications to keep software current with necessary software updates and upgrades.Introduced management tools to create and manage virtual server computing environment.Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.Verified continuity of computer and telephone system services for users..Assisted IT staff on troubleshooting issues and closing calls.Maintained network hardware and software and monitored network to support network availability to end users.Administered and configured serversTroubleshooted hardware and software issues
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Education
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2021 - 2021
Cisco Networking Academy
COURSE -
2001 - 2006
Cairo Computer Academy
Bachelor of Engineering (B.Eng.), Computer Engineering -
2001 - 2006
Cairo computer Academy
Good, Computer Engineering
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