Experience

Enterprise Rent-A-Car LLC
• Automotive
• 1 - 100 Employee
• Car Rental Manager

  • Jan 2016 - Present


Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team leader for the U.S. Embassy call center in North Africa and Middle East

  • Nov 2013 - Jul 2015

  1. Communicates effectively.2. Demonstrated technical expertise3. Responsible and completes work without close supervision 4. Leadership ability5. Organized6. Adapts to and implements change7. Promotes key values8. Team and people building skills9. Uses sound judgment10. Produces results

• Account Executive for the US Embassy call center in Cairo

  • Nov 2010 - Oct 2013

  1. Sending the reports for the NIV appointments.2. Updating the Embassy with the current situation regarding the given slots.3. Sending the No Show report.4. Sending report for the IV Appointments.5. Sending SMS for the applicants reminding them with their appointments.6. Sending SMS for the applicants informing them not to bring the prohibited items.7. Handling the re-schedule appointments.8. Adding the slots on the system.9. Updating the documents needed.10. Auditing the team members.11. Handling any complain from both the embassy and the applicants side.12. Sending monthly reports regarding the situation.13. Updating the embassy with any fraud cases.14. Arranging any meeting and write down the meeting minuets.15. Writing and recording the integrated voice system (IVR).16. Arranged training for the consular section (NIV, IV, ACS, ICU).17.Acting as Team Leader. Show less

• Greeter at the US Embassy in Cairo

  • Dec 2008 - Oct 2010

  1. Communicating face to face with the applicants.2. Checking their names on the list.3. Checking the requested documents.4. Preparing the documents as the consular need them to be.5. Helping in the filling.6. Photocopying the needed documents.7. Shredding the un-needed documents.8. Replying the verbal inquirers.9. Helping and handling with both NIV and IV departments in the urgent cases.10. Helping in collecting and distributing the mail

• Visa Call Center Representative for the us embassy in Cairo

  • Sep 2006 - Nov 2008

  1. Receiving inbound calls2. Reserving appointments for the applicants3. Handling any complaints regarding (appointment, documents, embassy)

• Schengen Visa Call Center Representative

  • Apr 2004 - Aug 2006

  1.Receiving inbound calls.2. Reserving appointments for the applicants.3. Handling any complaints regarding (Appointment, Documents and Embassy).

• Vodafone Call Center Representative

  • Oct 2003 - Mar 2004

  1.Receiving inbound calls.2. Handling the received complains.3. Handling the balance despite and the recharge cards damage.4. Acting as technical support for the floor to help the rest of the representatives concerning any technical issues.



Mobinil

• Egypt
• Telecommunications
• 1 - 100 Employee

• Call Center Representative

  • Sep 2001 - Dec 2001

  1.Receiving inbound calls. 2. Handling the received complains. 3. Handling the balance despite and the recharge cards damage. 1.Receiving inbound calls. 2. Handling the received complains. 3. Handling the balance despite and the recharge cards damage.

• Technical Department

  • Nov 2000 - May 2001

  1. I added the filling system at that department (there was no filling system). 2. Photo copying the approvals. 3. Receiving the checks from the finance department. 4. Collecting the stationary for the area. 5. Arranging the files. 1. I added the filling system at that department (there was no filling system). 2. Photo copying the approvals. 3. Receiving the checks from the finance department. 4. Collecting the stationary for the area. 5. Arranging the files.



United Nations Information Center

• United Nation Information Center in Cairo

  • Jun 1999 - Oct 1999

  Worked in the UNIC post library and I was performing the below: 1. Arranging the books. 2. Checking the flyers given. 3. Photo copying the letters which send to New York and filling them. 4. Sending faxes from Cairo to New York and checking the delivery reports. 5. Collecting the received faxes and filling them. 6. Preparing a media conference done at the office with Mr. Ali Abd Allah Baghy from Siwa, Egypt. 7. Preparing and organizing a celebration party for (Adel Emam, Yousra, Hussien Fahmy and many famous and public persons) at Mohamed Ali Club. Show less