Experience

Realvolve, Inc

• United States
• Real Estate
• 1 - 100 Employee

• Manager of Customer Onboarding & MLS

  • Nov 2018 - Present

  Managing the Onboarding team while obtaining and holding MLS approvals for websites. Building client backend office connections, and connecting the CRM to their domain for the website. Ensuring the connections to the MLSs are working and/or fix the feeds if they are not working correctly. Send out monthly, quarterly, and annual customer lists to MLSs. Resolve compliance issues for MLSs. Coordinating calls for new clients for their orientation and calls for taking their website live. Create and maintain standard operating procedures for troubleshooting domain, MLS, or other onboarding related items. Train all members of the support team on client onboarding and MLSs. Work with systems to create workflows in Salesforce for onboarding and MLS processes. Provided customer support via email and phone.



Firepoint Solutions

• United States
• Software Development
• 1 - 100 Employee

• Software Implementation Specialist

  • Sep 2016 - Nov 2018

  Managed client onboarding and helped customize their templated websites. Built client backend office connections, and connecting the CRM to their domain for the website. Coordinating calls for new clients for their orientation and calls for taking their website live. Create and maintain standard operating procedures for troubleshooting domain and other onboarding related items. Train all members of the support team on client onboarding. Provided customer support via email ,chat, and phone. Managed client onboarding and helped customize their templated websites. Built client backend office connections, and connecting the CRM to their domain for the website. Coordinating calls for new clients for their orientation and calls for taking their website live. Create and maintain standard operating procedures for troubleshooting domain and other onboarding related items. Train all members of the support team on client onboarding. Provided customer support via email ,chat, and phone.



Altitude Physical Therapy & Sports Medicine

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Desk Receptionist

  • May 2011 - Sep 2016

  Front desk receptionist. Managed office cleaning, scheduling patients, organizing charting, medical billing claims. Stocked and cleaned treatment rooms. Opened and closed the building. Inventory and stock ordering. Assisted with patient lifting from wheelchairs. Assisted patients in wheelchair using the bathroom. Front desk receptionist. Managed office cleaning, scheduling patients, organizing charting, medical billing claims. Stocked and cleaned treatment rooms. Opened and closed the building. Inventory and stock ordering. Assisted with patient lifting from wheelchairs. Assisted patients in wheelchair using the bathroom.