Experience

University of Michigan-Dearborn

• United States
• Higher Education
• 700 & Above Employee

• Academic Records Assistant

  • Sep 2007 - Present

  Assist the Advisor for International students with getting students registered for courses, orientation, and making sure they are adjusting to their courses; Review student's records for accuracy and completeness; Assist advisors with memos, reports, mail merges, and other student related matters; Answer routine inquires from students, faculty, and staff regarding policies and procedures of the college; Assist students with orientation and registration matters using the Banner system; Hire and… Show more Assist the Advisor for International students with getting students registered for courses, orientation, and making sure they are adjusting to their courses; Review student's records for accuracy and completeness; Assist advisors with memos, reports, mail merges, and other student related matters; Answer routine inquires from students, faculty, and staff regarding policies and procedures of the college; Assist students with orientation and registration matters using the Banner system; Hire and supervise student assistants for the office, and effectively handle a high volume of telephone calls and visits during peak times such as the registration period; schedule appointments for students with advisors; and other duties as assigned. Show less Assist the Advisor for International students with getting students registered for courses, orientation, and making sure they are adjusting to their courses; Review student's records for accuracy and completeness; Assist advisors with memos, reports, mail merges, and other student related matters; Answer routine inquires from students, faculty, and staff regarding policies and procedures of the college; Assist students with orientation and registration matters using the Banner system; Hire and… Show more Assist the Advisor for International students with getting students registered for courses, orientation, and making sure they are adjusting to their courses; Review student's records for accuracy and completeness; Assist advisors with memos, reports, mail merges, and other student related matters; Answer routine inquires from students, faculty, and staff regarding policies and procedures of the college; Assist students with orientation and registration matters using the Banner system; Hire and supervise student assistants for the office, and effectively handle a high volume of telephone calls and visits during peak times such as the registration period; schedule appointments for students with advisors; and other duties as assigned. Show less



Michigan Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Assistant

  • May 2005 - Sep 2007

  Demonstrate service to patients and families while scheduling patient appointments; Arrive patients for appointments with physicians; Verify patient's insurance before patients arrive for scheduled appointments; Exercise excellent customer service skills while directing inquiries from patients to desired department, and direct calls from a high volume call center to proper departments. Verifying patient’s insurance before their appointments consisted of being very detailed and mindful of… Show more Demonstrate service to patients and families while scheduling patient appointments; Arrive patients for appointments with physicians; Verify patient's insurance before patients arrive for scheduled appointments; Exercise excellent customer service skills while directing inquiries from patients to desired department, and direct calls from a high volume call center to proper departments. Verifying patient’s insurance before their appointments consisted of being very detailed and mindful of insurances that were accepted by the hospital and services covered. Scheduling of appointments was through a computer system EWS. Show less Demonstrate service to patients and families while scheduling patient appointments; Arrive patients for appointments with physicians; Verify patient's insurance before patients arrive for scheduled appointments; Exercise excellent customer service skills while directing inquiries from patients to desired department, and direct calls from a high volume call center to proper departments. Verifying patient’s insurance before their appointments consisted of being very detailed and mindful of… Show more Demonstrate service to patients and families while scheduling patient appointments; Arrive patients for appointments with physicians; Verify patient's insurance before patients arrive for scheduled appointments; Exercise excellent customer service skills while directing inquiries from patients to desired department, and direct calls from a high volume call center to proper departments. Verifying patient’s insurance before their appointments consisted of being very detailed and mindful of insurances that were accepted by the hospital and services covered. Scheduling of appointments was through a computer system EWS. Show less