Experience

Global Payment Technologies

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2015 - Present



Cox Enterprises

• United States
• Telecommunications
• 700 & Above Employee

• tech support

  • May 2012 - Present



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Tech Support

  • Jan 2012 - Present

  Troubleshoot cable, internet, and phone Upsold product to customers Assist customer with their bills Process Customer Payments Troubleshoot cable, internet, and phone Upsold product to customers Assist customer with their bills Process Customer Payments



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tech Support

  • Jan 2006 - Jan 2012

  Resolved customer issues over the phone Supervise a team of 20 Monitor phone calls for quality assurance Employee of the month and quarter Took Credit card payment over the phone Resolved customer issues over the phone Supervise a team of 20 Monitor phone calls for quality assurance Employee of the month and quarter Took Credit card payment over the phone



Dr. Ronald Kong

• Medical Front Office Assistant

  • Jan 2009 - Jan 2010

  Check patients in and out as well as handle cash and credit card payments Triage patients Answered phones and set appointments Check patients in and out as well as handle cash and credit card payments Triage patients Answered phones and set appointments



Apple One

• Customer Service Rep

  • Jan 2004 - Jan 2005

  Activated cell phones Data entry Activated cell phones Data entry