Experience

MXD Group

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Operations Supervisor

  • Oct 2013 - Present



Home Direct USA/MXD Group

• Account Manager

  • Jan 2012 - Oct 2014

  Generate sales for a portfolio of accounts and reach the company's sales target. · Manage and solve conflicts with clients. · Forecast and track key accounts metrics · Interact and coordinate with the sales team and other staff members in other departments working on the same account. Generate sales for a portfolio of accounts and reach the company's sales target. · Manage and solve conflicts with clients. · Forecast and track key accounts metrics · Interact and coordinate with the sales team and other staff members in other departments working on the same account.



Exhibitors Carpet Services

• Sales Coordinator

  • Jan 2011 - Jan 2012

  Interact with vendors to discuss production and other pertinent issues. · Complete any projects assigned by the Sales Manager including but not limited to weekly And monthly reports, data entry. · Act as primary customer resource for calls, e-mails, and voicemails. · Training of new Sales Reps/ Provides sales and product expertise. Working knowledge Of AS4OO data base. Interact with vendors to discuss production and other pertinent issues. · Complete any projects assigned by the Sales Manager including but not limited to weekly And monthly reports, data entry. · Act as primary customer resource for calls, e-mails, and voicemails. · Training of new Sales Reps/ Provides sales and product expertise. Working knowledge Of AS4OO data base.



Heart Financial Services

• Financial Services
• 1 - 100 Employee

• Loss Mitigation Specialist

  • Jan 2009 - Jan 2010

  Modified mortgage loans for third party companies · Answered the overflow of customer service calls · Assured all mortgage documents were accurate and complete · Forwarded the documents to the lenders daily Modified mortgage loans for third party companies · Answered the overflow of customer service calls · Assured all mortgage documents were accurate and complete · Forwarded the documents to the lenders daily



H.S.B.C Bank

• Customer Service Supervisor

  • Jan 2006 - Jan 2009

  Managed a staff containing over 1500 representatives in multiple call centers · Provided training sessions, seminars, and refresher courses on company policies · Implemented policies, procedures; evaluated and monitored operations and the performance of all customer service representatives Managed a staff containing over 1500 representatives in multiple call centers · Provided training sessions, seminars, and refresher courses on company policies · Implemented policies, procedures; evaluated and monitored operations and the performance of all customer service representatives