Experience

Cherokee Nation

• United States
• Government Administration
• 700 & Above Employee

• Refugee Resettlement Case Manager for Unaccompanied Children

  • Jun 2021 - Present

  - Conducted initial intake assessment of UC's upon arrival to include identifying potential sponsorship. - Completed UC risk assessment in accordance with the Office of Refugee Resettlement (ORR) policies and procedures. - Successfully gathered all compliant documents needed to ensure timely reunifications occurred within an effective turn around time, This included compiling packets for hundreds of UC's who were apart of large weekly charters. - Accurately updated and released the UC's in the UC portal to ensure they were properly released from the facility. - Prepared important documentation for the family reunification packet, which included maintaining UC property and personal belongings. - Regularly updated the UC portal, as well as Case Worthy system with all UC case file required information in accordance with ORR and other policies and procedures. - Assisted discharge team from beginning to end, resulting in a streamlined, timely and effective reunification process for all UC's.



Favorite Healthcare Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Non-Clinical Administration Vaccination Support Member

  • Mar 2021 - Jun 2021

  - Completed complex Case Manager duties, such as documented, tracked and completed daily census of vaccinated population. Provided administrative and data entry support to the nursing staff during inoculations. - Prepared, verified and updated demographics as needed. Accurately checked clients in and out of the DHS database. Completed client intake assessment and prepared documentation for client files. - Coordinated and scheduled client return date for follow up appointments. Served as a liaison for Favorite Healthcare, DHS and other governmental stakeholders. Traveled to different sites to facilitate a face-to-face client experience. - Assisted the observation team by observing each client during a specified period after vaccinations. Worked collaboratively to ensure best client care was provided. Contributed to the overall success of the site.



Community Health Partnerships

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Family Support Specialist

  • Jun 2019 - Mar 2021

  - Establish trusting relationships. Assist in developing and maintaining client records and documentation to contract with other Community Partnership for Children entities. - Assemble admission packets, placement tracking slips, forms and referrals, Collect pertinent data on clients and update their records. - Performed various other case management duties as assigned. - Establish trusting relationships. Assist in developing and maintaining client records and documentation to contract with other Community Partnership for Children entities. - Assemble admission packets, placement tracking slips, forms and referrals, Collect pertinent data on clients and update their records. - Performed various other case management duties as assigned.



Community Partners for Affordable Housing

• United States
• Housing and Community Development
• 1 - 100 Employee

• Resident Services Assistant

  • Feb 2018 - Jun 2019

  - Perform home and community based outreach services at Normandy Apartments. - Connected clients with other organizations that provide economic based assistance. - Assist clients with benefit entitlements, resume writing and job searches. - Collect data on clients progress, moving them towards their next level of self sufficiency. - Assisting clients with their education needs to obtain employment - Perform home and community based outreach services at Normandy Apartments. - Connected clients with other organizations that provide economic based assistance. - Assist clients with benefit entitlements, resume writing and job searches. - Collect data on clients progress, moving them towards their next level of self sufficiency. - Assisting clients with their education needs to obtain employment



Northeast Florida Community Action Agency

• Family Service Specialist

  • Jan 2011 - Nov 2011

  - Provide in-home and community outreach services to low-income individuals in an effort to ensure a wide range of participation for potential applicants. - Conduct orientation appointments, interviews clients to determine eligibility based on program guidelines, also completed intake applications on clients requesting LIHEAP Service - Process client information, requisitions and other supporting documents timely and accurately in the Agency’s database to execute program services and results. - Identify client and family needs, referring them to other social service agencies designed to connect applicants to other important services. - Properly prepare and manage client case records, to include case notes and pertinent documentation to support decisions and results achieved.



City of Palatka Public Works Department

• Customer Service Clerical Specialist

  • 1997 - 2007

  - Provide quality customer service through commitment to value added services to external and internal customers, in order to maximize the total value to the customer. - Perform the most complex technical duties, such as reviewing and processing employee payroll and accurately computing benefit accruals posting in the proper employee accounts. Budgeting program balance sheet including accounts payable and accounts receivable. - Perform and lead a wide variety of moderate programs and operational support duties, such as processing work orders, inventory control, generating reports,forms and correspondence for management staff. - Applied knowledge of programmatic administrative requirements and applicable computer software programs.