Experience

Livingston International Inc

• United States
• 1 - 100 Employee

• Sr. Release Customs Analyst

  • Aug 2018 - Present

  A detailed and seasoned Senior Analyst with over 10 years of proven success in the field of business analysis to provide advanced senior-level skills in research, evaluation and technical assistance while overseeing the collection, organization and preparation of products and materials in response to customer needs based on generate business reports. A detailed and seasoned Senior Analyst with over 10 years of proven success in the field of business analysis to provide advanced senior-level skills in research, evaluation and technical assistance while overseeing the collection, organization and preparation of products and materials in response to customer needs based on generate business reports.



Arby's

• Retail
• 1 - 100 Employee

• Information Technology Help Desk Analyst

  • Apr 2011 - May 2014

  • Diagnose, troubleshoot, and resolve desktop, hardware and software related issues for PCs, laptop, monitors, printers, headsets, Point of Sale (POS) cash registers systems such as Aloha, Radiant and Excipient. • Led Drive-Thru timer project as the IT Subject Matter Expert (SME) to replace store timers with new and enhanced service levels to improve customer satisfaction scores. • Recognized in the Top 1% of IT team with the best response times and resolution times for 13 consecutive months. Show less