Experience

SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Feb 2018 - Present

  Qualified customer service and support specialist with over ten years in fast-paced customer service and call center enviorments. Personable and professional under pressure, superior computer skills and telephone etiquette, excells at customer satisfaction and retention, flexible and hard-working in deadline-driven enviorments, as well as self motivated with exceptional communication and computer compatibilitiesAnalytical customer support representitive adapt at resolving complex network and mortgage issues, as well as insurance and taxes. Critical thinker who addresses customer support and/or mortgage issues and who consistently exceeds performance standards, level-headed and calm in stressful situations with well developed people skills.As a mortgage consultant my skills are to:• Utilized mortgage, insurance, and tax information to compile data gathered from various sources.• Earned reputation for good attendance and hard work.• Handled all delegated tasks, including taxes and insurance.• Delivered [Product or Service] to customer locations.• Recognized by management for providing exceptional customer service.• Improved customer satisfaction by finding creative solutions to problems.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Earned highest marks for customer service satisfaction• Consistently recieving positive guest feedback



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2016 - Dec 2018