Experience

Ohio Department of Public Safety

• United States
• Public Safety
• 100 - 200 Employee

• Information Technologist II

  • Jul 2015 - Present

  Promoted to Information Technologist II for the Highway Patrol LEADS department where I manage LEADS operator accounts by creating, disabling, and modifying access. Troubleshoot Java, Windows related issues, and provide tier one help desk support for a large enterprise. First line contact for networking and cabling issues between third party cable providers and the Highway Patrol.Provides maintenance and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards (e.g., creates and/or modifies program modules, creates database diagrams, writes standard queries, writes test cases and/or scripts for unit and systems testing, verifies unit and system test results to ensure software is producing desired results). Show less

• Infrastucture Support Intern

  • Aug 2012 - Jun 2015

  • Help desk technician for a large enterprise. Support Infrastructure Specialists I and II by using Remedy Ticketing System to track and resolve incidents, following up with users via telephone, email and front line service.• Primary member of the Break/Fix team. Work throughout the building configuring, installing, repairing and troubleshooting printers, desktops, laptops, and occasionally tablets. Install configure, and troubleshoot internal and external software i.e. Microsoft Office Suite, Adobe Creative Suite, Adobe Acrobat Professional. Work with the software department to discover issues and install/upgrade internal software patches.• Provide secondary support to the Novell to Windows AD/ Windows XP to Windows 7 Migration team. Complete PC Interview checklist for building and imaging new workstations, pre-staging and adding workstations to domain, installing workstations and getting users comfortable working in the new operating system. • Revise and create instructional documents to upload to the Ohio Department of Public Safety SharePoint site.• Collaborate with Accounts Management Group by providing front line support following up with users on password resets, file relocations, file/folder restorations and training Show less



The Ohio State University Wexner Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Technican

  • Dec 2014 - Jul 2015

  Tier 1 Help desk support for The Ohio State University Wexner Medical Center and affiliate centers via phone and email. Troubleshot Microsoft Office and Windows issues and troubleshot various hardware and software programs specific to medical centers. Managed VPN credentials and issued VPN tokens to employees and approved third party vendors. Tier 1 Help desk support for The Ohio State University Wexner Medical Center and affiliate centers via phone and email. Troubleshot Microsoft Office and Windows issues and troubleshot various hardware and software programs specific to medical centers. Managed VPN credentials and issued VPN tokens to employees and approved third party vendors.



Columbus Metropolitan Library

• United States
• Libraries
• 400 - 500 Employee

• Customer Service Associate

  • Sep 2006 - Jul 2015

  • Receive, process, sort, and shelve returned materials accurately and efficiently. • Process reserved items for incoming and outgoing delivery. Shelve and maintain in-house staff and customer loan items. • Maintain shelves throughout the branch, including shelf reading, shifting material to ensure appropriate distribution of materials, merchandising items, and straightening items on shelves. • Prepare branch for opening and closing by emptying book drop, straightening the shelves, reshelving loose materials, and restocking displays. • Provide customer service by assisting customers with Public Access Catalog (PAC, copiers, printers, etc.) and locating and retrieving materials for customers. • Assist in maintaining collection for circulation by processing various reports which involve searching for and locating Library materials. • Utilize computer applications and library equipment; maintain current knowledge of system wide and location specific procedures, processes, policies and operations. Utilize email to maintain open channels of communication. Show less