Experience

Sydney Airport
• Australia
• Airlines and Aviation
• 500 - 600 Employee
• Employee Experience & Service Delivery Manager

  • Feb 2022 - Present


Special Broadcasting Service (SBS) Australia

• Australia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Head of P&C Operations

  • Oct 2019 - Jan 2022

• Payroll Operations Manager

  • Dec 2017 - Sep 2019

  leading a team of 5 delivering end to end Payroll & P&C services from onboarding through to exit and everything in between. Includes supporting the team to deliver a range of high quality, accurate, efficient and effective services across the business. Core Accountabilities include:* System & process Improvement* Payroll audit & compliance* Remuneration & benefit coordination* Commonwealth Remuneration Tribunal Liaison* Executive payroll management* Project support Show less

• Payroll Systems Team Leader

  • Aug 2015 - Nov 2017

  Responsible for the day-to-day operations of the payroll support team working with the organisation’s external payroll provider including audit & compliance . The role has a centralized focus on continuous improvement and driving efficiency across the team working on process refinement and standardisation. Act as escalation point for queries from internal P&C stakeholders, working with the payroll support team to ensure customer queries are resolved ub a consistent & solution orientated manner. Show less

• People & Culture Advisor

  • Jul 2014 - Aug 2015

  As part of the People & Culture shared services team, this role is responsible for providing ‘tier 1’ P&C service delivery to employees, managers and P&C business partners.The People & Culture Advisor is responsible for undertaking their work in a way that reflects SBS’s Charter, Vision and Values and complies with relevant SBS policies, procedures and practices.



Woolworths Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• HR Systems Officer (FTC)

  • Jul 2013 - Jul 2014

  Key Responsibilities Manage the relationship between business owners and stakeholders to ensure HR systems support business requirements Work independently and/or with stakeholders & customers across Woolworths business to solve system issues requiring advanced knowledge of core HR systems and processes Interpret, analyse and make recommendations on system requirements and enhancements in line with business plans and strategies Primary support for agreed HR systems including configuration, system maintenance and upload of external data where required. Work with system vendors to scope and execute the system changes required by the business Manage enhancement requests and work with vendors to create functional specifications Test & implement system enhancements including UAT Engage with Business Technology Services to deliver on system strategy Develop ideas and innovation for future improvements to process and tool Develop system processes and guidelines and facilitate training Show less



Aurion Corporation Pty Ltd

• Product Consultant

  • Apr 2012 - Jul 2013

  Key Responsibilities Engage with Client Stakeholders to determine and interpret HR Module processes for implementation. Technical Implementations of HR Modules including WH&S, Learning & Development, Performance Management, Recruitment and HR Core (organisation structures). Creation of quality documentation including scoping and design. Provide customer centric training on-site or via electronic resources for HR Modules. Conduct Post Implementation Reviews with clients after HR Module implementations. Show less



Volkswagen Group Australia

• Australia
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• HR Officer

  • Nov 2011 - Apr 2012

  Key Responsibilities Act as key liaison for outsourced payroll solution to NPS Talent2. Produce complex monthly headcount reporting for local management as well as Germany Head Office. Produce regular management dashboard metrics including gender, workforce, recruitment, turnover and personal development statistics. Produce monthly headcount org charts for local management and ad-hoc org charts for brand / function people planning. Manage HR specific document control for forms, procedures, policy and position descriptions to maintain ISO compliance. Site specific first day induction tour for all new employees. Generalist HR administrative support to HR Operations Specialist. Key Accomplishments Implemented HR metrics Dashboard In conjunction with the General Manager - HR, to present HR data in a meaningful way for executive management. Developed simplified methodology for reporting local headcount (205 actuals) and Germany authorised headcount (176 actuals). Show less



Canon Australia

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Specialist - HR Systems

  • May 2011 - Nov 2011

  Key ResponsibilitiesRefine and administer processes associated with all HR Service Centre and HR System activitiesExplore opportunities to deliver more efficient services through the HR Service Centre and HR Systems to the customerSupport existing HR applications and softwareProvide specialist advice on the development & implementation strategies related to HR Information Systems (HRIS)Manage the HR & Payroll change release process and protocols.Provide excellent customer service to all key stakeholders and employeesTrain employees, create and update training materials for HRISDevelop and maintain documentation on HRIS process and proceduresProactively identify and resolve and / or escalate any system or process issuesDocument and manage HRIS Customer Service Requests (CSR’s) lodgedIdentify system testing requirements and lead testing strategyLodge and follow through internal change requests for HRIS improvements and updatesKey AccomplishmentsSuccessfully managed the 2011 legislative tax patching requirements including scoping, planning test strategies, liaising with internal and external stakeholders.Successfully project planned the As Is and New systems requirements for the 2011 Canon Business Imaging realignment including resource allocation, data tracking and employee notification. Show less

• HR Coordinator

  • Sep 2008 - May 2011

  Key ResponsibilitiesRespond to all HR queries and requests relating to contracts, contract amendments, pay, superannuation and policy guidance in a timely manner.Produce regular reporting for management and adhoc complex reports for senior management.Enter and maintain staff information into HRIS and act as Super User for both Oracle and Alesco.Participate in onboarding including preparation of employment contracts and facilitating a monthly induction day.Participate in HR group projects as available and required.Manage administration of novated leasing both external and internal (fleet of 60).Assist in recruitment activities including culling resumes, coordinating and attending interviews as HR Representative, setting up psychometric and ability testing, and reference checking.Calculating and checking total remuneration cost (TRC) of new staff and salary changes including variable and fixed components. Key AccomplishmentsSuccessfully project managed the End of Financial Year testing for Oracle IT patching requirements. Including full documentation of project plan/completion, coordination of all Super User testing, manage communication between users and key stakeholders, responsibility of project completion within time and budget. Participated in company-wide restructure. Including delivery of complex organisation structure reports to senior and executive management in a timely manner; learn and master production of organisation charts using Microsoft Visio 2003; produce, deliver and receipt over 800 contract amendments to employees; participate in update of organisation approval hierarchy in Oracle HRIS. Acted as technical lead for implementation of HRIS for Canon Australia and Canon Finance Australia including scoping requirements; participating in configuration workshops; converting data from Oracle to Alesco including data mapping; planning communications; training colleagues in use & functionality of Alesco; scoping & creating functional reports. Show less


Konica Minolta
• India
• Printing Services
• 200 - 300 Employee
• Corporate Administrator

  • Oct 2006 - Aug 2008

ICON Clinical Research Pty Ltd
• Administration Assistant

  • Jun 2005 - Aug 2006

Bayside Group
• Australia
• Staffing and Recruiting
• 1 - 100 Employee
• Receptionist / Admin Assistant

  • Sep 2003 - Jun 2005

National Australia Bank
• United Kingdom
• Banking
• 1 - 100 Employee
• Customer Service Representative

  • May 2001 - Aug 2003