Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Head of Service Development

  • Sep 2016 - Present

  I am currently leading on the strategic development of the NEL Business Intelligence platform andproducts. I am accountable for delivering accurate, timely and meaningful information to enableinformed decision making by internal teams and customers. I lead on communication and engagement with focus on customers and their requirements. I am the key account manager for South London - Clinical Commissioning Groups. Customer Relationship Management with key stakeholders, map out theirrequirements is also part of my remit, to ensure ongoing development meet requirements and delivered on time, whilst opportunities identified to keep and increase customer satisfaction.

• Senior Product Manager

  • Jun 2015 - Sep 2016

  Led the product ownership, marketing and training function, delivering an effective and customer focused service, meeting the requirements of the CSU and other customers in line with CSU & national policies and guidelines.Led on engagement and communications, developing materials and supporting procedures with support from other CSU teams. Led on engagement with customer-facing colleagues to build up a clear picture of the technical and strategic direction of travel that our CCGs are moving in I was responsible the production of technical requirements documents and detailed business cases for new products presenting highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting. Planned the product development resource and work priorities for the development team and other identified functions in Central Analytics in line with the funding arrangements and agreeing additional/resource with clients where appropriate and necessary.

• CCG Business Intelligence Specialist

  • Feb 2013 - Jun 2015

  Working as a CCG Business Intelligence Specialist within our Commissioning Support Unit (CSU) means to be the bridge between our partner and our Unit.As we work in a matrix system act as a Senior Manager in some cases.Provide analytical support to the Newham CCG, undertake scenario planning and focus on providing expert and complex advice and capacity modelling to the internal and external team. I also need to contribute to the formation of business plans and KPI’s, and i provide performance management analysis and improvement to support and facilitate planning and risk management processes, identify quality indicators and underperformance .

• Performance & Contract Analyst

  • Apr 2011 - Feb 2013

  Lead analyst for the Newham PCT. The job required various tasks, mainly to support the Contracting Team, Finance, CCG, and the Trust, explain and analyse the data, providing detailed analysis for contractual agreement and improve the data quality, liaise between the Trust and the PCT around any data issue, and resolve it.I was responsible for assuring data from a variety of sources in line with national and local requirements to enable the contracting teams to work with providers, set plans and meet stakeholder expectations.I was involved in coordinating and monitoring acute contracts both PBR/NON PBR activity and finance information and ensuring a timely production of reports. My duties were also included SLAM Activity Loading on SOLLIS, reconciling Activity and Finance against SUS for data consistence and completeness, highlight and liaise with Commissioning team and the primary Provider. I also provided training and development to colleagues in HII and Commissioning Team in key skills associated with health intelligence, contract monitoring.I was also responsible for the preparation of data to support the annual contracting round and technical planning for reporting once contracts are agreed. The role involved translation of contract documentation into SQL script in order to allow accurate, detailed and consistent contract monitoring. This includes supporting the negotiation process with the stakeholders around contracting round, providing all necessary data analysis, benchmarks and Health Intelligence information. In addition I was involved in developing and monitoring processes for better performance and quality, providing all various analyses for QIPP (Quality, Innovation, Productivity and Prevention program).As part of the Health Intelligence team I had also been involved in automating regular reports using Tableau software.



NHS City and Hackney

• Health Intelligence Officer

  • May 2010 - Apr 2011

  Responsible for the maintenance of appropriate security and governance, exploiting automation, ensuring system resilience and applying agreed standards. • Maintaining the information systems is up to date, as a team member I am responsible for managing commissioning data sets • Dealing with customer requests for new work, negotiating over timescales and clarifying requirements • Provide technical support to directors and other senior managers to ensure that health intelligence and information is fit for purpose, i.e. timely, accurate and relevant • Contribute to analytical work by advising on potential synergies and technology solutions that will enhance the quality of the unit’s output.



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Data Quality Officer

  • Oct 2008 - May 2010

  Looked into data sets from CRS to assess the source of various problems within the system data. Once investigated, then to produce solutions and implement them. Assisted the Trust in overcoming its difficulties in 18 Weeks Reporting o Developed reporting processes to gather information from patient services about the state of patient pathways. o Designed Cerner approved workflows to enable both my team and others within the trust, including patient services to improve the quality of information entered into CRS. o Liaised with staff across the hospital to gain an understanding of how their services work and provided training to promote best practice, help clear patients from their waiting lists and to help them record information more accurately. o Worked to tough deadlines to ensure that data for 18 weeks reports was available on time in order to protect the trusts revenue o Performed a considerable amount of correction work on patient records to ensure data on the system is correct and accurate.



Imperial College Healthcare NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Data Analyst

  • Aug 2008 - Sep 2008

  CRS system was due to be implemented in August, unfortunately the preparation side was not ready, and therefore they were not able to implement the new system. My task was to originally deal with the issues that would have presented themselves when CRS was first implemented, but after the delay in the system implementation date, I was involved in writing workflows for CRS and training the hospital staff to help them once the hospital was ready for the new system. CRS system was due to be implemented in August, unfortunately the preparation side was not ready, and therefore they were not able to implement the new system. My task was to originally deal with the issues that would have presented themselves when CRS was first implemented, but after the delay in the system implementation date, I was involved in writing workflows for CRS and training the hospital staff to help them once the hospital was ready for the new system.



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Information/Data Quality Officer/Analyst

  • Apr 2008 - Aug 2008

  -Working together with the Information Team on the 18 weeks project Looked into data sets from Crs to assess the source of various problems within the System Data - Trained senior staff in use of new system and responsible for amending inaccurate data at the highest level. - Interrogated and analysed data related to various departments to drill-down and pinpoint problem areas for the Trust. - Produced reports with recommendations, primarily in MS Excel, based on independent analysis of data. - Led demanding projects on data clean-up as well as interventions to improve data quality processes. - Liaised with stakeholders to reconcile and validate thousands of care records daily, particularly to correct data on patient pathways



Surrey PCT

• Data Quality Improvement Supervisor

  • Aug 2007 - Apr 2008

  Responsible for maintaining the Oasis and Nsts systems and keeping them up to date,this procedure is a part of preparing to the new nationwide system(Crs),that requires comprehensive understanding of the systems and rules of the Trust,because all of the missing data has to be found and reconfigured correctly,also responsible to produce reports weekly all of the issues,also my duty is to analyse,interpret and solve all the different problems Responsible for maintaining the Oasis and Nsts systems and keeping them up to date,this procedure is a part of preparing to the new nationwide system(Crs),that requires comprehensive understanding of the systems and rules of the Trust,because all of the missing data has to be found and reconfigured correctly,also responsible to produce reports weekly all of the issues,also my duty is to analyse,interpret and solve all the different problems