Experience

Grain Valley Schools

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Network Administrator

  • May 2017 - Present

  Network Administrator *Design and implement Cisco Meraki network infrastructure *Monitor and troubleshoot network stability and performance *Manage the network firewall and VPN via Foritgate and Forticlient *Manage and configure Cisco IP phones via webex. *Configure and troubleshoot Cisco Meraki switches and access points via Meraki dashboard *Perform all system hardware and software upgrades *Monitor and analyze network performance across the organization’s LANs… Show more Network Administrator *Design and implement Cisco Meraki network infrastructure *Monitor and troubleshoot network stability and performance *Manage the network firewall and VPN via Foritgate and Forticlient *Manage and configure Cisco IP phones via webex. *Configure and troubleshoot Cisco Meraki switches and access points via Meraki dashboard *Perform all system hardware and software upgrades *Monitor and analyze network performance across the organization’s LANs, WANs and wireless deployments, ensuring the stable operation and efficient performance of company networks, including remote access and security perimeter *Document and monitor problems to ensure a timely resolution. *Research hardware and software pricing and provide purchase recommendations. *Maintain good communication with current and new technology vendors. *Stay up to date on all new and changing technology.

• Technology Help Desk & Support Specialist

  • May 2014 - Present

  Grain Valley, MO • Setup, track and distribute all district technology. • Create new user accounts, including user permissions and access rights in Active Directory and PowerSchool. • Configure new user devices such as Chromebooks, android and apple iOS tablets into the Google management console. • Stay up to date on all new and changing technology. • Manage and Maintain Destiny on Follett Shelf System. • Manage K12itc Help Desk by responding to emails, tickets and phone calls requesting… Show more • Setup, track and distribute all district technology. • Create new user accounts, including user permissions and access rights in Active Directory and PowerSchool. • Configure new user devices such as Chromebooks, android and apple iOS tablets into the Google management console. • Stay up to date on all new and changing technology. • Manage and Maintain Destiny on Follett Shelf System. • Manage K12itc Help Desk by responding to emails, tickets and phone calls requesting technical support. • Provide support to end users on a variety of issues via locally and remotely. • Document and monitor problems to ensure a timely resolution. • Research hardware and Software pricing and provide purchase recommendations to clients.



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Contact Representative

  • Jan 2013 - Jul 2013

  333 Pershing • Provide technical assistance to individuals primarily through telephone interaction in a dynamic call center environment. • Address wide range of issues/problems that require unique solutions. • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities. • Secure, analyze and protect sensitive personal and financial information. • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues. • Develop… Show more • Provide technical assistance to individuals primarily through telephone interaction in a dynamic call center environment. • Address wide range of issues/problems that require unique solutions. • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities. • Secure, analyze and protect sensitive personal and financial information. • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues. • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems Show less



The Upper Room

• United States
• Religious Institutions
• 1 - 100 Employee

• Admin. Assistant

  • Jul 2009 - Jan 2013

  5900 Swope parkway • Provide executive-level administrative support to Site Director. • Coordinate projects and events improvising, improving, and meeting deadlines. • Process monthly expense reports and budget code indexes. • Properly train and facilitate employees on a monthly basis for recertification. • Maintain standard accounting procedures including posting entries and closing accounts • Key liaison between all organizational departments ensuring proper communications and reporting practices.