System Administrator

• Jun 2017 - Present

IT Specialist Mid

• Jul 2014 - Present

•Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. •Collects, identifies, defines and organizes detailed user and information technology requirements. •Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. •Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. •Prepares system documentation. establishes and maintains security, integrity and business continuity controls and documents Show less

Service Desk Manager

• Feb 2016 - Feb 2016

Managed a team of 10. Responsible for daily activity of tier 1 service desk. Monitored Remedy ticketing system to ensure tickets were resolved to meet SLA. Administered privileged accounts Extensive experience using Active Directory to manage premissons, create accounts, and create groups. Managed a team of 10. Responsible for daily activity of tier 1 service desk. Monitored Remedy ticketing system to ensure tickets were resolved to meet SLA. Administered privileged accounts Extensive experience using Active Directory to manage premissons, create accounts, and create groups.

Administrative Assoicate

• Jul 2003 - Mar 2014

• Responded to inquiries and assisted clients seeking services by phone and in person. • Exercised judgment in complex situations to correspond with agency procedures and policies. • Provided administrative support for a clinical staff of 20 and maintained office supplies. • Reviewed legal documents to identify services needed and prepared necessary correspondence. • Conducted financial interviews and verified insurance coverage. • Maintained medical records and requests. • Utilized standard office equipment. Show less

Patient Advocate

• 2004 - 2005

• Reviewed and collected previously rejected or underpaid medical insurance claims. • Established and maintained filing system for outstanding medical claims. • Researched client accounts and entered corrections, conducted financial interviews, verified insurance coverage, and assessed financial data. • Filed appeals due to unpaid medical claims and assisted with related special projects as required. • Reviewed and collected previously rejected or underpaid medical insurance claims. • Established and maintained filing system for outstanding medical claims. • Researched client accounts and entered corrections, conducted financial interviews, verified insurance coverage, and assessed financial data. • Filed appeals due to unpaid medical claims and assisted with related special projects as required.

Customer Service Representative

• Jan 2001 - Oct 2003

• Provided technical support for Quicken and QuickBooks users. • Placed orders by phone for software, financial documents, and tax forms. • Utilized automated information systems to research, identify and resolve customer complaints. • Provided technical support for Quicken and QuickBooks users. • Placed orders by phone for software, financial documents, and tax forms. • Utilized automated information systems to research, identify and resolve customer complaints.