Tamara Washington-McConnell, ITILv4

Cloud Service Technician at Right Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Shreveport-Bossier City Area
Languages
  • English -

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Bio

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Nov, 2024
  • ITIL 4
    PeopleCert
    Jan, 2022
    - Nov, 2024
  • CompTIA IT Fundamentals (ITF+) Certification
    CompTIA
    Jan, 2021
    - Nov, 2024

Experience

  • Right Networks
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Cloud Service Technician
      • Jun 2022 - Present

      • Resolving technical support tickets via computerized telephone system, chat, and email • Maintaining customer satisfaction by providing prompt and effective cloud application support and troubleshooting Citrix sessions • Utilizing vendor resources and knowledge bases to research and solve complex end-user issues, resulting in a decrease in resolution time • Resolving technical support tickets via computerized telephone system, chat, and email • Maintaining customer satisfaction by providing prompt and effective cloud application support and troubleshooting Citrix sessions • Utilizing vendor resources and knowledge bases to research and solve complex end-user issues, resulting in a decrease in resolution time

  • General Dynamics Information Technology
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Analyst
      • Dec 2021 - Jun 2022

      In this position I assisted customers with their account issues. I utilized ServiceNow, Active Directory, and other systems to help customers gain access to their accounts. This was accomplished through phone, email, and chat.

    • Help Desk Representative
      • Feb 2021 - Dec 2021

      I assisted customers with their computer issues. Guiding them to the solution or escalating for further assistance.

    • Customer Service Representative
      • Jul 2019 - Feb 2021

      I answered customer inquiries on incoming phone calls. Provided information and guidance on where to find information.

  • FedEx
    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Package Handler
      • Aug 2018 - Mar 2021

      I worked part time evenings sorting packages, loading and unloading containers and trucks. I worked part time evenings sorting packages, loading and unloading containers and trucks.

  • City of Shreveport
    • Call taker
      • Jun 2015 - Jul 2019

      I was responsible for making non-emergency police reports for citizens of Shreveport by phone. I answered the phone calls, assisted callers and I entered tow away information for impounds. My position included customer service, data entry, other duties as assigned. I was responsible for making non-emergency police reports for citizens of Shreveport by phone. I answered the phone calls, assisted callers and I entered tow away information for impounds. My position included customer service, data entry, other duties as assigned.

Education

  • Bossier Parish Community College
    Certificate, Computer Science
    2020 - 2021
  • Bossier Parish Community College
    Associate of Science - AS, Biology/Biological Sciences, General
    2018 - 2019
  • Bossier Parish Community College
    Associate’s Degree, Business Administration and Management, General
    2016 - 2018
  • Captain Shreve High School
    Diploma, General Studies
    1997 - 2000
  • LSU Shreveport
    Bachelor of Business Administration - BBA
    2019 -

Community

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