Tamara Thomas
Inside Sales Specialist at Performance iN Lighting USA- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
LinkedIn User
I used to work with Tamara but on a different group. Many times, I would need to utilize Tamara vast knowledge concerning product and how to assist my customer with troubleshooting issues. She was always professional and willing to assist. If she didn’t know the answer, give her a few minutes and she would have researched everything including doing her own troubleshooting to get the answer. She was always so positive and a true leader. Her smile would light up the entire room. I can’t say enough about Tamara because she is definitely a team player, a self-starter and an all around amazing person to work with.
Dale McDuffie
Tamara's knowledge in the field of products and services along with customer service is excellent. She is very goal and task oriented, with strict adherence to deadlines and she keeps everyone focused on the end results. She is a respected individual who exemplifies strong leadership skills on any project or task assigned to her.
LinkedIn User
I used to work with Tamara but on a different group. Many times, I would need to utilize Tamara vast knowledge concerning product and how to assist my customer with troubleshooting issues. She was always professional and willing to assist. If she didn’t know the answer, give her a few minutes and she would have researched everything including doing her own troubleshooting to get the answer. She was always so positive and a true leader. Her smile would light up the entire room. I can’t say enough about Tamara because she is definitely a team player, a self-starter and an all around amazing person to work with.
Dale McDuffie
Tamara's knowledge in the field of products and services along with customer service is excellent. She is very goal and task oriented, with strict adherence to deadlines and she keeps everyone focused on the end results. She is a respected individual who exemplifies strong leadership skills on any project or task assigned to her.
LinkedIn User
I used to work with Tamara but on a different group. Many times, I would need to utilize Tamara vast knowledge concerning product and how to assist my customer with troubleshooting issues. She was always professional and willing to assist. If she didn’t know the answer, give her a few minutes and she would have researched everything including doing her own troubleshooting to get the answer. She was always so positive and a true leader. Her smile would light up the entire room. I can’t say enough about Tamara because she is definitely a team player, a self-starter and an all around amazing person to work with.
Dale McDuffie
Tamara's knowledge in the field of products and services along with customer service is excellent. She is very goal and task oriented, with strict adherence to deadlines and she keeps everyone focused on the end results. She is a respected individual who exemplifies strong leadership skills on any project or task assigned to her.
LinkedIn User
I used to work with Tamara but on a different group. Many times, I would need to utilize Tamara vast knowledge concerning product and how to assist my customer with troubleshooting issues. She was always professional and willing to assist. If she didn’t know the answer, give her a few minutes and she would have researched everything including doing her own troubleshooting to get the answer. She was always so positive and a true leader. Her smile would light up the entire room. I can’t say enough about Tamara because she is definitely a team player, a self-starter and an all around amazing person to work with.
Dale McDuffie
Tamara's knowledge in the field of products and services along with customer service is excellent. She is very goal and task oriented, with strict adherence to deadlines and she keeps everyone focused on the end results. She is a respected individual who exemplifies strong leadership skills on any project or task assigned to her.
Credentials
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(ISC)² Candidate
(ISC)²Nov, 2022- Sep, 2024
Experience
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Performance iN Lighting USA
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Inside Sales Specialist
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May 2020 - Present
• Successfully drive referrals and strategic plans to ensure product participation for contracts and facility market share. • Assess and evaluate the business' success consistent with its strategic goals by practicing good judgment and in-depth business industry acumen; utilized problem-solving skills to correct any issues. • Offer hands-on leadership to supervise training and developing leaders, sales, and service coaching to improve customer satisfaction and maximize financial goals. • Leverage strategic thinking abilities and project management experience to actively participate in the company's sales innovations, business development, and profitability. Key Achievements: • Utilized acumen in contributing a significant role in the month-over-month sales growth in excess of $50K and administrating quotes. • Facilitated SAP Business One training, which increased productivity. Show less
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L&S Light
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United Kingdom
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Computers and Electronics Manufacturing
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Inside Sales Manager
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Oct 2017 - May 2020
• Galvanized customer relationships while soliciting referrals to increase business opportunities. • Proactively partnered with colleagues to negotiate and close sales, ensuring mutually beneficial customer offerings. • Extended support in the training and new hire acclimation to magnify company vision and optimize processes. • Heightened client awareness and enhanced credibility through open consultations and frequent communications. • Evaluated sales KPIs, distinguished opportunities for improvement, and address deficiencies to maximize profitability. Key Achievement: • Expanded the company's new clientele by 20% ($2.1M) over a year and managed revenue records. Show less
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Northside Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Insurance Specialist
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Jun 2016 - Oct 2017
• Recognized by the organization for the outstanding contribution to streamlining the medical insurance processes • Collaborated with managed care companies in obtaining authorization and verification of eligibility and coverage. • Entered the client's demographics, insurance, and billing information into the database adhering to established procedures. • Constantly updated the insurance information and the patient demographics of patients into the company system. • Possessed strong communication skills in establishing relationships with the physician team and insurance companies to decipher authorization and referral requirements and complete the insurance verification process. Key Achievement: • Achieved and maintained a 100% patient insurance verification rate monthly by monitoring trends, reporting grievances, and offering action for solutions to various difficulties. • Trained new and transitioned employees on policies and procedures, ensuring employees performed to the highest standards. Show less
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Acuity Brands
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Senior Technical Support Specialist/ Team Lead
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Mar 2010 - Jan 2016
• Streamlined communication with the management team and customers, exhibiting impeccable phone etiquette in processing returns or credits daily while cascading viable solutions to ensure exceptional customer service delivery. • Identified room for improvements and facilitated meetings to ensure efficiency and compliance with established key performance indicators. • Secured the highest standards of customer support and satisfaction by conducting troubleshooting and diagnosis for indoor and outdoor luminaries reinforcing business objectives and growth. • Coached and mentored a team of support consultants to problem-solve escalated customer issues, reducing the risk of customer complaints to regulatory agencies. • Optimized competitive advantage and customer retention with prompt and efficient follow-through on all critical inter-departmental escalations while maintaining compliance with standard operating procedures. Key Achievements: • Lowered customer phone hold time by an average of 3 minutes and overall email and chat response time by 10 minutes within the first 90 days. • Supported the sales team, resulting in a 27% increase in sales in one year, exceeding the sales quota. Show less
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Customer Care Representative/ Administrative Assistant
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Sep 2009 - Mar 2010
• Supported and communicated with internal and external customers, while providing assistance with order placement. • Provided all aspects of account management, which included follow-up, tracking and resolution. • Participated in the onboarding process by ensuring Company and tax documents were completed correctly. • Assisted carriers with requests regarding logistics and tracking order shipments by utilizing the internet and communicating with warehouse personnel. • Ensured customers received proper credit by notating damaged, defective, or customer-returned products. Key Achievements: • Provided troubleshooting assistance and provided instruction on product use to improve overall quality and customer satisfaction. • Ensured all forms of customer correspondence are resolved in a manner appropriate for the customer Show less
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Care Specialist/ Account Manager
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Jul 1997 - Dec 2008
• Supported both internal and external customers by resolving billing issues, entered service/equipment orders, and served as the main point of contact for escalation resolution. • Successfully managed over 100 high-tier business accounts receivables portfolios and interfaced directly with customers to arrange for the collection of outstanding debts. • Created maintenance service agreements tailored to fit the needs of the company and the client. • Served as a customer care lead and trained associates on various processes. - Served as a collections rep for past due accounts, reducing outstanding balances by approximately $35-$50K month over month. Key Acheivements: • Managed several special projects and maintained portfolios, reducing unidentified credits by over $1 million. • Named as the Subject Matter Expert for the transition from Expanets, LLC to Avaya, Inc. Show less
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Prudential Healthcare
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Insurance
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1 - 100 Employee
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Senior Claims Specialist
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Jan 1993 - Nov 1997
• Analyzed and managed healthcare claims by complying to company standards best practices • Negotiated settlement of claims up to designated authority level and made claims payments • Calculated and paid benefits due, approved claim payments and settled claims within the designated authority level. Key Achievements: • Reported claims to the excess carrier and responded to requests of directions in a professional and timely manner. • Frequently communicated with all appropriate parties involved with the claim until a resolution was found. Show less
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Education
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1998 - 2000
DeVry University
Telecommunications Management
Community
