Experience

Visit New Bern
• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Visitor Center Representative

  • Nov 2020 - Present


Coffee and Cool Stuff

• Bookkeeper

  • Jul 2018 - Sep 2018

  Used Quickbooks to managed sales receipts from coffee sales. Managed invoice bills from vendors. Prepared reports of current sales, expense accounts, and monthly profits & losses. Balanced multiple checking and savings accounts to facilitate cash flow. Used Quickbooks to managed sales receipts from coffee sales. Managed invoice bills from vendors. Prepared reports of current sales, expense accounts, and monthly profits & losses. Balanced multiple checking and savings accounts to facilitate cash flow.



Web Designs By Tamara

• Web Developer

  • Nov 2010 - Apr 2015

  Providing custom websites for small businesses. Providing custom websites for small businesses.



Marine Corps Base

• United States
• 1 - 100 Employee

• Secretary

  • Oct 2012 - Feb 2014

  Served as personal Administrative Assistant and Secretary to the Facilities Maintenance Officer and Deputy. Ensured that smooth administrative and procedural relationships were maintained between the Facilities Maintenance Officer, Deputy Facilities Maintenance Officer, subordinate sections of the Facilities Maintenance Branch, and other branches of the G-F Division. Received calls, greeted visitors, and directed to staff members. Handled routine matters and, on the basis of knowledge of the programs or operations, referred other inquiries to appropriate personnel. Responded to routine and non-technical requests for information. Maintained calendar schedules and appointments based on knowledge of supervisor's interest and commitments. Received and reviewed incoming distribution for the Facility Maintenance Branch. Prepared and typed in final form all types of documentation and forms. Prepared travel requests and all associated action and documentation. Arranged travel and conferences for the staff.



Joshua Tree Landscape & Grounds Maintenance

• Administrative Assistant

  • Aug 2011 - Mar 2012

  Responsible for picking up the mail from the post office and sorting the mail to the proper departments/people. Checked email accounts and responded to customer’s inquires and forwarded emails as needed. Prepared bank deposits and delivered deposits to the bank. Used Quickbooks to manage invoices for customers and bills from vendors. Prepared reports of current customers, open invoices, past due accounts and monthly profits & losses. Maintained employee timesheets and expenses for payroll. Created forms and letters to maintain employee communication and accountability. Prepared correspondence to customers regarding issues, concerts or estimates. Ordered supplies and maintained office files. • Created and designed business cards, brochers and banner for a business convention. • Created and designed a business website. • Re-organized customer and vendor files for easier access, which resulted in reducing time spent on searching for files and created efficiency for all within the work place.



Hershey's Ice Cream @ Mandi's

• Web Developer

  • Nov 2010 - Jun 2011

  Created and designed a business website based on the request of the owner. Responsible for initial design and layout of the website using Web Expressions and Adobe Photoshop. Updated pictures, specials, and product details as needed. Created a social media page on Facebook and linked it to business website.Updated the page with current promotions to increase traffic into the store. Used Google Adwords & Analytics to monitor and improve website traffic based on search engine activities. Knowledgeable in Microsoft Internet Browsers; Internet Explorer, Google Chrome, and Firefox.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2005 - Dec 2006

  Provided customer support for an average of 150 calls per day in a call center environment. Answered customer’s questions daily regarding product details, service issues and billing questions. Reviewed customer’s accounts for accuracy and discrepancies’ and suggested other products that would be cost effective and beneficial to their needs. Scheduled on average, 130 service calls for connections, upgrades, repairs and disconnections. Transferred calls to the appropriate department/person as needed. Maintained customer accounts with complete notes of call details and updated customer information on an as needed basis. Performed troubleshooting and minor repair of cable boxes, remotes, TV’s and internet modems with customers via telephone on an average of approximately 25 per day.



North Shore Bank

• United States
• Banking
• 1 - 100 Employee

• New Accounts Representative

  • Oct 2001 - Mar 2005

  Responsible for opening and closing the branch location daily. Worked on the teller line assisting approximately 35 customers with their daily transactions such as; account information, inquiries, deposits, withdrawals, loan payments, money orders, travelers’ checks, Certificate of Deposits, bonds, check cashing, wire transfers, and safe deposit box. Responsible for assisting customers in opening new accounts and/or making changes to their accounts, assisting in reconciling their checkbook registers, offering additional services that would benefit the customers and updated customer information as needed. Responsible for balancing the Automated Teller Machines (ATM), cash drawers, and general ledgers for branch cash accountability purposes and audits. Ordered office supplies and maintained office supply inventory for maximum efficiency within the workplace using MS Excel. Assigned to provide training for 12 new employees within 3 years. Supported them in developing their knowledge in the banking industry while assisting them with correcting errors and mentoring them in cross-selling products and services.