Tamara Palmer
Account Executive at Herald Citizen- Claim this Profile
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English -
Topline Score
Bio
Credentials
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ABC Certified
Tennessee Alcoholic Beverage CommissionJun, 2017- Nov, 2024
Experience
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Herald Citizen
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United States
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Online Audio and Video Media
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1 - 100 Employee
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Account Executive
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Jan 2017 - Present
Established new accounts on monthly basis resulting in Ad revenue. Key major accounts - Strong in retention of clients by understanding their business needs and selling across all titles. Work with Editors and advertisers by building Ad Campaigns around editorial content on a consistent basis. Consistently met and exceeded monthly goal. Established new accounts on monthly basis resulting in Ad revenue. Key major accounts - Strong in retention of clients by understanding their business needs and selling across all titles. Work with Editors and advertisers by building Ad Campaigns around editorial content on a consistent basis. Consistently met and exceeded monthly goal.
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Internet/BDC Manager
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Jul 2012 - Jan 2017
- Hire, coach, train, counsel, and monitor the performance of business development representatives and Internet Sales Consultants to assure top performance.- Work alongside Executive and department managers to develop appointment setting strategies.- Develop and execute outbound internet and phone campaigns.- Maintain daily, weekly, and monthly sales and service forecasts.- Achieve the sales and customer satisfaction objective set by management.- Develop campaigns with management for BDC department.- Demonstrated ability to recruit, train, mentor and motivate a team.
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BDC Represenative
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Jul 2013 - Nov 2015
- Drove traffic for the sales department by setting appointments for prospective customers- Made inbound and outbound calls- Updated customer information- Followed up on customer visits to ensure customer satisfaction- Any other duties that may be assigned
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F & I Manager
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Sep 2010 - Jul 2012
- Determined desire/needs for automobile financing by interviewing customer; exploring payment options.- Verified automobile purchase information by reviewing sales contract data; conferring with sales department; making adjustments as needed.- Determined customer creditworthiness by studying customer credit application; obtaining credit reports; analyzing information; comparing customer evaluation to organization standards; searching for lenders in information system; forwarding applications to lenders; conferring with loan underwriters and loan processors; obtaining stipulations when required; approves or rejects loan.- Prepared transaction documents by completing loan agreements, Department of Motor Vehicle registration, and related documents.- Confirmed automobile sales contract information by disclosing data, provisions, finance charges, and interest rates to customer; ensuring understanding of content.- Sold products and services by reviewing desire/need for automobile insurance, credit insurance, extended warranties, anti-theft devices, appearance protection packages, etc.; explaining options, provisions, and premiums.- Maintained dealership reputation by building and maintaining customer rapport; answering questions; providing information; resolving discrepancies and dissatisfactions; maintaining a satisfactory Customer Satisfaction Index; complying with federal, state, and local regulations; helping others comply.- Maintained customer confidence and organization stability by keeping information confidential; helping others comply.
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Sales Consultant
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Feb 2007 - May 2010
- Approached, greeted, and assisted any customer who enters the dealership showroom or sales lot. - Assisted customers in selecting a vehicle by asking questions and listening carefully to their responses.- Explained product performance, application, and benefits to prospects.- Described all optional equipment available for customer purchase.- Built strong rapport with customers. - Performed high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles. - Learned to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.- Reported to the Sales Manager regarding objectives, planned activities, reviews, and analysis.
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Education
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2006 - 2008
Nashville State Community College
Business Administration and Management, General -
1998 - 2001
White County High School
High School Diploma
Community
