Experience

CRIF Select Corp

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Operations Manager

  • Nov 2021 - Present

  Atlanta, Georgia, United States Responsible for managing a team of employees in which they process indirect auto lending applications. Assist with distributing work to over 20 employees in Atlanta and Puerto Rico.



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Associate Analyst

  • Jan 2019 - Nov 2021

  Marietta, Georgia, United States Review client’s information to ensure XPO process and their process align. Provide customer support for complex technical issues and problems. Focus on consistently delivering a positive customer experience. Analyze and resolve issues during phone calls; respond to client inquiries. Conduct weekly scorecard meetings with clients, executives, and facilities to provide update on trends and/or issues.



Hyundai Capital America

• United States
• Financial Services
• 700 & Above Employee

• Manager

  • Jul 2010 - Mar 2018

  Greater Atlanta Area Responsible for providing second level manager support for 10+ processors servicing Hyundai, Kia, and Genesis customers as it relates to processing auto financing buyouts, issuing lease titles, sending supporting documents to the paying off party (Odometer Statements and/or Bill of Sales). Continuously update processors of changes regarding necessary changes.

• Call Center Supervisor

  • 2012 - 2014

  Greater Atlanta Area Responsible for providing first level supervisory support for 90+ inbound call center agents servicing Hyundai/Kia customers and dealerships with questions as it relate to auto financing, warranty products, balance inquiries, title servicing and payment processing. Ensured departmental key performance metrics met which included: service levels, average handle time, hold time, & quality of performance.

• Customer Care Team Lead

  • 2010 - 2012

  Greater Atlanta Area Co-managed and developed a team of customer service associates servicing inbound calls. Resolved customers’ issues and took escalated calls. Listen and evaluate team members calls to ensure policies and procedures are being followed



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Credit Extension/Lending Advisor

  • 2007 - 2009

  Greater Atlanta Area Processed 80+ credit applications daily, servicing the needs of JPMorgan Chase Retail Credit Card customer’s.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Escalation Analyst

  • 2000 - 2003

  Monroe, Louisiana Area Reviewed problematic loans to ensure all documents, missing or incorrect, were resolved.

• Customer Service Professional

  • 2000 - 2003

  Monroe, Louisiana Area Answered incoming calls responding to clients request and inquires about their mortgages.