Experience

Opticomm

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Process Specialist and Technical Writer

  • Apr 2021 - Present



nbn® Australia

• Australia
• Telecommunications
• 700 & Above Employee

• Capacity Solution Deployment Lead (HFC)

  • Mar 2020 - Apr 2021

  My role includes but is not limited to:* Managing and delivering a series of interrelated IT projects to support HFC Capacity Deployment program* Accurately representing the project/program status towards all impacted stakeholders, including key risks, issues and dependencies towards all customers and suppliers* Performing short and long-term program planning, prioritisation and pipeline management of all design and practical completions that is required to support the program goals * Planning, managing and controlling current and upcoming projects to achieve agreed business objectives, delivering on time, within budget and to NBN Co quality standards, meeting customer expectations* Acting as a trusted advisor to the designated Work stream lead and/or Program Director/General Manager for all aspects of the work stream delivery to ensure the Program is delivered in alignment with customer expectations Show less

• Project Coordinator

  • Oct 2014 - Apr 2021

• HFC Upstream Completion Specialist

  • Jul 2017 - Mar 2020

• Project Coordinater

  • 2014 - 2016



Computelec

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• FTL Support Team

  • Nov 2013 - Feb 2014



3D Infosystems

• IT System Operations and Maintenance
• 100 - 200 Employee

• Project Coordinator

  • Apr 2007 - Nov 2013

  • Minor Project Coordination, inc Customer Service, Product ETA, Engineer allocation • Maintain Security Inbox - Update various Programs with Customer Information, Update Equipment Information and Security Log In’s, Translate Contract Information into relevant Programs • Maintain Service Enquiry Inbox - Log chargeable requests, answer Customer Enquiries, Re-Direct emails to relevant departments, complete email quotes • Manage Service and Fault Cases • Allocate Engineers to Attend Service Calls • Assist with Labour component for upcoming quotes • Complete weekly reporting for Management Team • Customer Service Incoming/Outgoing Calls Show less



Cashbox Amusements

• North Melbourne

• Amusement Technician

  • 2005 - 2007

  Arcade Machine Repairs - includes, fault finding and repairs on all Arcade games (inc. Daytona, DDR, Street Fighter, 20c Coin games etc, PCB fault finding and repairs, woodwork, metal work, refurbishing Pinballs, replacing Wiring etc. Arcade Machine Repairs - includes, fault finding and repairs on all Arcade games (inc. Daytona, DDR, Street Fighter, 20c Coin games etc, PCB fault finding and repairs, woodwork, metal work, refurbishing Pinballs, replacing Wiring etc.